- 整體 1
- 食物 3
- 服務 2
- 氛圍 3
My girlfriend and I went for the prepaid Valentine’s Day special. It was a prepaid event that did not offer refunds. We had a reservation at 7 pm. However, when we got there, they didn’t uphold the reservation. We and other people were told that we had to wait until tables became available. Wasn’t a huge deal until they started to blame the open table app for over booking. Instead of taking responsibility, they passed it on. The staff was great and the food was good. The manager had no accountability. I believe they used Valentine’s Day as a money grab to get as many people there as possible and create long wait times because it was already prepaid and they wouldn’t give back a refund for having to wait.
Valentine’s Day is going to be busy anywhere and that’s okay, but they knew exactly how many people would be there because they all had to have reservations to get in. They knew what they were doing. I knew what they were doing. It didn’t sit well with me for spending $200 with long wait times for a table, the food, and getting the check.
I wouldn’t go back there due to that reason but the food was good and it was overpriced but it was still good. The waitress was nice and she had a lot going on so I don’t believe the experience had much to do with her.
The manager actually came around table to table and asked each party what they could improve,however, when explaining the situation she was unable to take responsibility and stated that the open table app is why they are overbooked and understaffed. She didn’t offer to make it right. For the money you’re going to spend there, you might as well choose somewhere not inside of Hilton garden inn.