- 整體 3
- 食物 1
- 服務 1
- 氛圍 3
We both ordered fillet steak well done so they were butterflied to make sure they were cooked properly (this should not need to be done everywhere else doesn’t do this) when it came I cut mine in half and it was very red and also very fatty which was more like a rib eye steak as fillet steak has no fat in it, my husbands steak was cooked but also was a bit fatty ( if you have run out of fillet be honest and we can then choose something else and then still charge for a fillet!), I waited for a while as someone normally comes over to see how the food was but no one came so I had to go and find someone, she took steak away I told her that wasn’t a fillet steak she said it will be another 15 minutes, about 25 minutes later the plate turned up she quickly left the table, the steak was so thin it’s like they cut all the fat out and cooked the rest and again I couldn’t eat it I wouldn’t even give it to my dog it was that bad, again I waited for staff to come over but didn’t she went to next table so I got her attention and I told her that this is not acceptable she couldn’t apologise enough.
When we got the service she was good but there was nothing in between, one person came over and asked if we wanted more drink we said yes please but nothing came.
We’ve been to this restaurant a few times and always had a good experience but unfortunately this time was a very bad experience which I will not be rushing back to.