- 整體 2
- 食物 2
- 服務 1
- 氛圍 2
Staff were very unorganised when we arrived, sending us from the restaurant, to the cellar door, back to the restaurant, and finally to the cellar door for lunch, even though we had an online booking that wasn't recorded. Then the only staff member in the cellar door didn't know there was a menu, telling us we could only have a cheese or charcuterie plate. We sorted that out after showing him the online menu. Charcuterie platter needed a relish, spread or dip, as it was quite bland. Not offered any further drinks after the 1st ones. Cars drove past on the driveway, spreading dust at diners eating on the outdoor deck. It would have been good to have some music, live or recorded. Thank goodness for nature providing the lovely scenery.
Balgownie Bendigo Cellar Door已於2023年11月23日回覆Thank you for your review. We are sorry if there seemed to be some communication issues regarding your booking I can clearly see you made one for the cellar door at 12pm and sat at approximately 1.15pm. I will pass your feedback about the platter to the kitchen as they must have omitted the relishes. The staff member was actually correct we only do a couple of platters on a Saturday & Sunday from the cellar door and have full lunch service from the restaurant. Days and times were on-line, but seem to have disappeared so I have asked our team to update the days and times available again. Cellar door is not really a full table service space, however guests can use the QR codes on the table and order drinks that can be delivered by the restaurant.