Bank Birmingham

Bank Birmingham 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. OT

   OpenTable食客

   London2則評論

   3.0

   在1天前用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 4
   4. 氛圍 3

   lacked atmosphere, was cold enough to want to leave your coat on, place had an odd smell, food great but not worth the expense
   

   Bank Birmingham已在今天回覆

   Thank you for your feedback! We’re glad you enjoyed the food, but we apologize for the atmosphere and temperature not meeting expectations. We’ll work on improving these aspects for a more comfortable experience. Best regards, Min
   

   請問這對你有幫助嗎？

2. J

   Jackie

   Staffordshire4則評論

   5.0

   在5天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Excellent venue. Great service. Good menu, great wine list. A brilliant birthday lunch for a friend. Staff welcoming. Not overbearing. Gave us time to choose our menu. Food sublime and reasonably priced .
   

   Bank Birmingham已在3天前回覆

   Hi Jackie, Thank you for your kind words! We're glad you enjoyed the food, service & atmosphere. We appreciate your support and look forward to welcoming you again soon. Kind regards, BANK Birmingham
   

   請問這對你有幫助嗎？

3. V

   Vanessa

   Birmingham2則評論

   3.0

   在7天前用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 4
   4. 氛圍 2

   Excellent food, good service but be careful where you are sat!
   

   Bank Birmingham已在5天前回覆

   Thank you for your feedback. We're delighted to hear that you enjoyed the food and found the service good, but we're truly sorry that your seating experience did not meet expectations, especially on such a special occasion. I sincerely apologize for the disappointment and any frustration this caused. Kindest Regards, BANK Team
   

   請問這對你有幫助嗎？

4. OT

   OpenTable食客

   Charleston2則評論

   5.0

   在2025年3月4日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Renee was a fabulous server. Great attitude! Food was delicious.
   

   Bank Birmingham已於2025年3月6日​回覆

   Thank you for your kind words! Thrilled to hear that you enjoyed the food and that Renee made your experience even better. We’ll be sure to pass along your compliments. Hope to see you again soon. 😊
   

   請問這對你有幫助嗎？

5. TM

   TraceyM

   London1則評論

   5.0

   在2025年3月4日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Even though we arrive late, we were accommodated and seated promptly. The staff were very friendly and helpful with the menu. We had the squid and the prawns tempura, both were delicious. One of us had the duck salad and the other the chicken skewer and again the food was delicious . The food was served promptly so we were able to attend a concert at the Utilita Arena which is directly opposite. Would definitely come again.
   

   Bank Birmingham已於2025年3月6日​回覆

   Hi Tracey, Thank you for your kind review. We're glad you enjoyed the food & service, and that everything was prompt for your concert. We appreciate your support and look forward to welcoming you back soon. Kind regards, BANK Birmingham
   

   請問這對你有幫助嗎？

6. R

   Ron

   London3則評論

   5.0

   在2025年2月15日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Our table was not ready on arrival but we only waited a few minutes. The food and service were excellent and the waitress was particularly friendly and efficient. We had a great night.
   

   Bank Birmingham已於2025年2月17日​回覆

   Hi Ron, Thank you for your lovely review. We appreciate your patience upon arrival during a busy period, and delighted to hear that you enjoyed the food, service & our friendly team. Look forward to welcoming you again soon! Kind regards, BANK Birmingham
   

   請問這對你有幫助嗎？

7. R

   Ranveer

   Birmingham1則評論

   1.0

   在2025年2月15日用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 1
   4. 氛圍 1

   Absolutely abysmal service. A group of 10/12 people were eating their desserts before we even got our mains. Mains were decent, starters were unbelievably below par and I could have made them myself at home. Food was cold and I don’t know what Valentines experience I booked for but it definitely wasn’t worth the money I paid for on the bill. Overpriced for what it is. I’d rather have eaten at Nandos. Disappointing. Not visiting here in the future. Pathetic.
   

   Bank Birmingham已於2025年2月18日​回覆

   We're really sorry to hear about your experience. This is absolutely not the level of service we aim to provide, and we understand how frustrating it must have been, especially on a special occasion like Valentine’s. We appreciate your honest feedback and will be addressing these concerns with our team to improve. If you'd be open to discussing this further, we'd love the chance to make things right—please feel free to reach out to us directly. Best Regards, Angelika
   

   請問這對你有幫助嗎？

8. R

   Ramesh

   Birmingham2則評論

   1.0

   在2025年2月14日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   First time to this restaurant, which disappointed. Thought this was a high end restaurant in Brindley Place, but was of low standard, they allow youngsters to come in wearing t-shirts and jogging pants, which certainly made it more of a McDonalds feel. Also hired staff, who did not have a clue and aggressive managers who if you complained about the food being cold, would not acknowledge it and want to use aggressive tactics like security to kick you out. Not the kind of valentines experience, both myself and my wife wanted. So avoid this restaurant like the plague. Also way overcharged for champagne x 4 times the price you can buy in the shop. As for live music, it was merely 80's dance music played from a cd, nothing special. So plenty of lies from a restaurant in the city centre, which serves to everyone, probably even the homeless! Also still felt hungry and had to order more food from a takeaway, that's how small the portions were, from the Bank! Never again visit this rip off place! Update 15/02/2025 - Got the usual oblivious owner response to my review. If smart casual is t-shirt and jogging pants, then this is not a place that should be in the city centre, but somewhere else. When you spend over £100 on a special occasion like Valentines and make the effort of dressing up, you don't expect to see other diners in t-shirt and jogging pants! As for any aggression, wholly dispute this, there was more aggression from the manager, not listening to mine and my wife's concerns about the food given and we have every right to complain about this. Because we felt we were not heard, the situation was not great for us and we were both happy to leave. If only restaurants would take on criticism and use it in a way to improve, then there would not be so many 1 star reviews for the Bank. I still stand by that this was more of a McDonalds experience, not a fine dining one you would ultimately expect. Update 16/02/2025 - MY WIFE HAS GOT FOOD POISIONING TODAY!
   

   Bank Birmingham已於2025年2月15日​回覆

   We’re sorry to hear that your experience did not meet your expectations. At BANK. Our dress code is smart casual, and we welcome all guests who respect our policies and fellow diners. Regarding your concerns about service, our team is trained to handle all feedback professionally, and we do not tolerate aggression from either staff or guests. If any actions were taken, they were purely to ensure the comfort and safety of all patrons. As for pricing, we maintain transparency, and our pricing aligns with industry standards for a premium dining experience in the city. We regret that our portion sizes did not meet your expectations, and we appreciate your feedback. Regards, Angelika
   

   請問這對你有幫助嗎？

9. A

   Atousa

   Birmingham1則評論

   4.0

   在2025年2月14日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 3
   4. 氛圍 4

   Everything is great but ، There was nothing special about the restaurant , everything was completely normal and great
   

   • 

   Bank Birmingham已於2025年2月15日​回覆

   Thank you for taking the time to share your feedback. We're pleased to hear that you had a great experience with us! While we always strive to create a memorable dining experience, we understand that everyone’s expectations are different. We’d love the opportunity to make your next visit extra special—whether it’s recommending a standout dish, a perfect wine pairing, or ensuring a unique experience tailored to your preferences. We truly appreciate your visit and hope to welcome you back again soon! Best Regards Angelika
   

   請問這對你有幫助嗎？

10. N

    Nav

    Birmingham1則評論

    5.0

    在2025年2月10日用過餐

    1. 整體 5
    2. 食物 4
    3. 服務 5
    4. 氛圍 4

    Great food , lovely location and service. Generally all the food was great , just Don’t try the sole … overpriced and disappointing
    

    Bank Birmingham已於2025年2月17日​回覆

    Hi Nav, Thank you for your fantastic review & taking the time to leave your feedback. We appreciate your feedback on our dishes, such as our Dover Sole, as we always take guests' comments on board to improve future experiences. Hope to see you again very soon! Kind regards, BANK Birmingham
    

    請問這對你有幫助嗎？