- 整體 4
- 食物 4
- 服務 2
- 氛圍 4
We have eaten here before. We enjoy the restaurant. The food was very good. We were there on New Years Eve. So, it was very busy at first. The waitress started out good. I ordered my drink about 10 minutes after my wife ordered hers. I got my drink about 15 minutes before my wife got hers. We think the waitress forgot about her drink. Our appetizer came out at the same time as our meal. We enjoyed our food, but the waitress would disappear for long periods of time. The restaurant had several empty tables as the night went on. So, she was could have & should have checked in with us more often. I was going to get another cocktail, but we couldn't find our waitress. I ended up asking another waitress to send our waitress over. After about 10 minutes, she showed up and had our check. She did ask if we needed anything else? But by that point, we decided to go. She left the check & disappeared again for about 15 minutes. She finally came back so we could pay. I understand it was a busy night, but things slowed down & she still was nowhere to be found.
Bar Louie - Foxboro已於2025年2月12日回覆Hello Barry,
We're truly sorry to hear about your recent experience at our Foxboro location. We pride ourselves on our attentive service and it seems we fell short on your New Year's Eve visit. We apologize for the oversight with your drink and the delay in service. We understand how frustrating it can be when there are empty tables and staffing issues during busy times. We take your feedback seriously and will address these issues with our team. We hope you'll give us another chance to provide the exceptional experience you've come to expect from us.