- 整體 1
- 食物 2
- 服務 2
- 氛圍 1
Had a reservation for 20 people yesterday for a work dinner and while our waiter was great I would HIGHLY recommend NEVER patronizing this establishment. While our apps came out timely, 2 people in our party did not receive their entrees until everyone else was essentially done eating (40+ minutes after ordering). When I asked the waiter if there was a mixup with their entrees I was told something happened in the kitchen and the Manager was in there making the food…no problem, things happen. What is absolutely unacceptable is that the Manager brings out 1 plate and said nothing more than “check if it’s cooked right”. I pointed out that we still were missing the other person’s entree and she said it was coming. NO APOLOGY FOR THE DELAY or appearance, indication, etc of wanting to make it right or even caring about the incident. I stated I did not feel I should have to pay for those entrees because of the extreme delay. The Manager said “I discounted it” and walked off. The bill was over $500 pre-tip. Regardless of having to pay for any portion of their entrees a simple genuine apology would have gone a long way. The waiter was super apologetic and I assured him it was not his fault. Again I’ll state AVOID AVOID AVOID.
Bar Louie - Round Rock已在3天前回覆Hello Alysha - Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and the delays with your party's entrees. We strive to provide exceptional service and it’s clear we fell short during your visit. I have sent an email to you which will allow me to look into your visit further. Sincerely, Lori