- 整體 1
- 食物 2
- 服務 1
- 氛圍 4
The restaurant experience I had with my friends was beyond terrible. I had a 6pm reservation for 10 people at BC Kitchen and the service was abysmal. The food took a long time to be served and they were served one/two at a time at such long intervals. The last two entrees were especially behind and when one of the last two was served, it was not at the desired temperature and was thus sent back. This took too long to be re-served and later we realized that the last entree was totally missed. We inquired about it and was told it's coming out in 5min which never happened. Many more conversation followed and excuses made by the sever and the manager. And more than 2 hours after we were seated, the food still has not come. The server was hiding, avoiding us at some point as we were visibly getting upset by the situation. We left the restaurant with one person in my party having not eaten. We had the forgotten order on a take out bag when we left but to add insult to injury, the food was severely overcooked when we opened the bag. We had strong feeling that it was the original overcooked meat that we sent back the first time. Such a terrible experience coming from a restaurant under a JW Marriott brand. Pity. The basics of communication were inexistent among its staff.
I was very much looking forward to that weekend as it was my only time to celebrate the holidays with my friends from BC, given that I'm working both Christmas and New Years in Seattle. It almost ruined the whole night.