- 整體 2
- 食物 3
- 服務 1
- 氛圍 2
I rarely take the time to write reviews, but after a particularly bad experience, I feel compelled to share our experience. I chose to spend $50 to reserve us an igloo. After a short delay (they had to shuffle things), we were seated. Our table was dirty and the menus were sticky/had visible food on them. It’s fine—lean into the experience. We continued to sit for 15 minutes without any attention. Finally, a server came in. She said “hi” and then stared at us in silence for about 15 seconds and then said, “are you ready?” No “welcome in” or asking us any questions—and she did not even tell us her name. It felt as if our presence was an inconvenience. It was our first time in—we were expecting maybe a little explanation on the wines or some nice hospitality. As we began to order a flight, one or two of the things I wanted weren’t available—I totally get it, I have worked in restaurants for 12 years, things happen and you run out of items. This is why it’s so important to introduce yourself to your table and to maybe mention things you’re out of from the start. It was all downhill from there. We asked for water ~3 times before we had to get up and get it ourselves (after food arrived). Same experience ordering food—what I ordered was out of stock (would have been nice to know). Also, we ordered apps first, and by the time we were ordering entrees, we were told they were going to stop serving flatbread at 5pm (it was 4:45pm) and I had asked about flatbread during apps, so that info would have been helpful to know when I asked about apps…especially given the spacing of check-ins. Anyways, the food was edible — definitely not great. The salad redeemed the questionable dips and the wildly salty jerk chicken flatbread (we were expecting warm/fresh chicken on the salad and not cold, previously prepared chicken). Now that I reminisce, it might deserve a 2-star. Wild ride that I won’t be taking again. FYI —paper plates and plastic utensils for anyone expecting something nicer