Benihana - Addison Walk

Benihana - Addison Walk 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. D

   Destiny VIP

   Detroit1則評論

   5.0

   在今天用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Juan was amazing and gave us the real Benihana experience. I got the Benihana trio and it was so good. You must sit at the teppanyaki table to get the full experience. Highly recommend.
   

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2. OT

   OpenTable食客

   Dallas3則評論

   5.0

   在1天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Absolutely the BEST!! went with family for my birthday and we had an absolute blast. Food was amazing as usual can’t wait to come again.
   

   Benihana - Addison Walk已在今天回覆

   Dear Guest, Thank you for celebrating your birthday with us and for the amazing feedback! We’re thrilled you and your family had a blast and enjoyed the food. It means the world to us to be part of your special day and to consistently deliver a great experience. We can’t wait to welcome you back for more delicious food and fun times. Looking forward to your next visit—thanks again for choosing us to celebrate! 🎉🍽️
   

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3. OT

   OpenTable食客

   Tampa2則評論

   2.0

   在1天前用過餐

   1. 整體 2
   2. 食物 5
   3. 服務 2
   4. 氛圍 3

   It stared great but service attentive proactive. Noticed some issues with other servers that made me worry. Then our service went down hill. After chef was done cooking we were there for another hour waiting. Did notice our service had tables all over restaurant. Maybe given them sections with tables close to each other will help not get overwhelmed.
   

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4. j

   johnn

   Las Vegas9則評論

   2.0

   在2025年3月9日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 1
   4. 氛圍 5

   Got the appetizer and drinks towards the end of the meal
   

   Benihana - Addison Walk已在7天前回覆

   Hi John, We're sorry to hear that you didn't have the best experience at our Benihana - Addison Walk location. We understand that the timing of your appetizer and drinks service didn't meet your expectations, and we apologize for any inconvenience caused. We strive to provide excellent food and service to all our guests, and it seems we fell short this time. We appreciate your feedback and will definitely use it to improve our service. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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5. R

   Richard

   Dallas10則評論

   5.0

   在2025年2月23日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 4
   4. 氛圍 5

   Although service was slow, it did not ruin our dinner. Food was amazing. The server remembered items but beverage service was slow. Food delivered before water was provided. I ordered a sake that came at the end of the meal. Otherwise the evening was perfect!
   

   Benihana - Addison Walk已於2025年2月25日​回覆

   Thanks for visiting us, Richard! We're thrilled to hear that you enjoyed your dinner at Benihana - Addison Walk. It's great to know that our food and service met your expectations. We apologize for the slower service during your visit, but we're glad you found the overall experience to be perfect. We appreciate your patience and understanding. We look forward to serving you again soon!
   

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6. S

   Sanou VIP

   Philadelphia13則評論

   1.0

   在2025年2月23日用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 1

   I had a reservation for 8:15pm. We were told that they were running 30mn late and weren’t seated until an hour later even though there were free tables in the restaurant. Once seated, we waited another 20mn for a server to come get our orders and another 20mn for the chef to come and start making the food. Bad experience
   

   Benihana - Addison Walk已於2025年2月24日​回覆

   Thanks for visiting us, Sanou. We're truly sorry to hear about your recent experience at Benihana - Addison Walk. We understand how frustrating it can be to wait, especially when you have a reservation and a meal in mind. We apologize for the delay and the lack of service you experienced. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your experience better in the future.
   

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7. j

   jaylen

   Dallas1則評論

   1.0

   在2025年2月23日用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 1
   4. 氛圍 4

   At a the bar , wasn’t as good on my last experience and this is my favorite location. Busy day seem as it was understaffed but the manager helped and did his due diligence to satisfy us!
   

   Benihana - Addison Walk已於2025年3月7日​回覆

   Thanks for the feedback, Jaylen. We're glad to hear that your recent experience at Benihana - Addison Walk was better than your previous visit. We apologize if you felt the service was less than perfect due to our staffing situation. We're committed to providing the best experience for our guests and will take your feedback into account. We appreciate your patronage and look forward to serving you again soon. Best, The Management Team
   

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8. T

   Trying

   Dallas4則評論

   4.0

   在2025年2月23日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Our server and cook were exceptional. I will definitely return
   

   Benihana - Addison Walk已於2025年2月24日​回覆

   Hello Trying, Thank you for your kind words and for choosing to dine with us at Benihana - Addison Walk. We're thrilled to hear that you found our service exceptional and enjoyed our food. We strive to provide the best dining experience for our guests, and your feedback is a testament to our efforts. We look forward to welcoming you back soon. Best, The Management Team
   

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9. J

   Jared

   Dallas3則評論

   1.0

   在2025年2月23日用過餐

   1. 整體 1
   2. 食物 4
   3. 服務 1
   4. 氛圍 3

   We sat for an hour without even getting our drinks. We were there for my mom‘s 82nd birthday with 10 people, and the manager tells me to be patient the table next to us sitting down after us and had their food being made before we even got our drinks. Our hibachi shelf was great, but the manager was lacking in professionalism, and the server was probably the worst I’ve ever had. 
   

   Benihana - Addison Walk已於2025年2月24日​回覆

   Thanks for the feedback, Jared. We're sorry to hear about your experience at Benihana - Addison Walk. We understand how important timely service is, especially on such a special occasion as your mother's birthday. We apologize for the delay and the lack of professionalism you experienced. We also regret that you found our hibachi shelf satisfactory. We'll definitely work on these areas for improvement. We hope to have the opportunity to serve you better in the future. Best regards, Benihana - Addison Walk Management Team
   

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10. A

    Anne VIP

    Dallas6則評論

    4.0

    在2025年2月23日用過餐

    1. 整體 4
    2. 食物 4
    3. 服務 5
    4. 氛圍 4

    Our waiter EJ was the best!!! We were seated at 6:29 even though we had a 6 pm reservation. The women’s bathroom needed attention
    

    Benihana - Addison Walk已於2025年2月24日​回覆

    Thanks for the feedback, Anne! We're thrilled to hear that our waiter, EJ, made a positive impression on you. We're sorry to hear about the issue with the restroom timing and appreciate your understanding. We're committed to providing the best service possible and your comments will help us improve. We hope to welcome you back to Benihana - Addison Walk soon!
    

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