Benihana - Chicago, IL

Benihana - Chicago, IL 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. C

   Corrie

   New Orleans2則評論

   5.0

   在1天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Food and service was great, didn’t have to wait for our reservation, restaurant was clean and energetic!
   

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2. A

   Ashley

   Des Moines1則評論

   4.0

   在2天前用過餐

   1. 整體 4
   2. 食物 3
   3. 服務 4
   4. 氛圍 3

   The food was good but it took over an hour for our chef to get to our table. My reservation was for 8:30 and I didn’t exit the restaurant until 11:00 pm. Also the women’s bathroom was disgusting. Toilet overflowing and looked like it hadn’t been cleaned in hours. As a general manager in the restaurant industry, I was very disappointed. Not to mention for the price I paid, I will not be returning.
   

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3. T

   Tim

   多倫多2則評論

   4.0

   在2天前用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   All great Just waited a long time even with reservation
   

   Benihana - Chicago, IL已在1天前回覆

   Hi Tim, we're glad to hear that you enjoyed your dining experience at Benihana - Chicago, IL. We strive to provide excellent food and service, so it's wonderful to know we hit the mark for you. We're sorry for the wait you experienced, and we appreciate your patience. We're always working on improving our service and your feedback is invaluable. Thank you for your review and we hope to serve you again soon. Best regards, The Management Team
   

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4. k

   kira

   Chicago1則評論

   5.0

   在2天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   It was great, i highly recommend if your in Chicago
   

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5. T

   Taliah

   Chicago4則評論

   3.0

   在2025年3月29日用過餐

   1. 整體 3
   2. 食物 2
   3. 服務 2
   4. 氛圍 3

   This experience was very mediocre. A lot has changed at this restaurant and I have been a patron for many years.
   

   Benihana - Chicago, IL已在7天前回覆

   Hey Taliah, Thank you for your feedback. We're sorry to hear that your recent experience at Benihana - Chicago, IL didn't meet your expectations. We take your comments about the changes very seriously and are committed to providing the best experience for our customers. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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6. B

   Belen

   Unspecified1則評論

   2.0

   在2025年3月27日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 1
   4. 氛圍 2

   I did not have a very good experience. I made a reservation, paid for two hour parking. I had a reservation at 7 and they didn’t seat me until 7:52. The food was decent but not worth the long wait. Our food was cooked until right before 9. I left shortly after 9:30. I watched them seat huge groups and inquired if they were seating people without reservations and they claimed that they had reservations which I doubt. They gave me a voucher for one free appetizer but definitely did not make up for the poor experience. I drove there all the way from Indiana to take my daughter and niece and they ruined the experience with their lack of Planning. What’s the point of having a reservation if they’re just going to make you wait anyway . I’d skip it and find a more professional dining experience. Also the chefs have super old shirts looked yellowish and was falling apart literally torn and yellow. Would not recommend.
   

   Benihana - Chicago, IL已於2025年3月28日​回覆

   Thanks for the review, Belen. We're truly sorry to hear that your visit to Benihana - Chicago, IL didn't meet your expectations. We understand that waiting can be frustrating, especially when you have a reservation. We also apologize if the quality of our chefs' attire was not up to par. We're taking your feedback seriously and will address these issues with our team. We hope you'll give us another chance to provide a better dining experience in the future.
   

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7. M

   Michael

   West Palm Beach3則評論

   4.0

   在2025年3月26日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 3
   4. 氛圍 4

   Server tried hard but was assigned too many tables. Had to go out to flag down the server to get dessert. The children did well but this could have been a problem as they were getting restless. We had to sit there staring at our dirty dishes until we were leaving (don't know why the busboy didn't come by). We expect better from a restaurant this expensive.
   

   Benihana - Chicago, IL已在7天前回覆

   Thanks for the feedback, Michael. We're glad to hear that you enjoyed the food at Benihana - Chicago, IL. However, we're truly sorry to hear about your experience with the service and the delay in serving your dessert. We always aim to provide excellent service to our guests and it seems we fell short during your visit. We appreciate your patience and understanding, and we'll certainly take your feedback into account as we strive to improve. We hope you'll give us another chance to provide a better dining experience. Best regards, Benihana - Chicago, IL Management Team
   

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8. OT

   OpenTable食客

   Chicago1則評論

   5.0

   在2025年3月22日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Abby was great along with our Chef! Thank you for a great experience!
   

   Benihana - Chicago, IL已於2025年3月25日​回覆

   Dear Guest, We're thrilled to hear that you had a great experience at Benihana - Chicago, IL! It's wonderful to know that our team made your visit enjoyable and that you enjoyed the food. We strive to provide top-notch service and it's always rewarding to hear when we've succeeded. We appreciate your kind words and look forward to serving you again soon! Best, The Management Team
   

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9. J

   Jessica

   Chicago2則評論

   3.0

   在2025年3月22日用過餐

   1. 整體 3
   2. 食物 2
   3. 服務 3
   4. 氛圍 5

   Very good food, they have to chill on the salt 🙄 they run my blood pressure up everytime with that salty rice & noodles : lol but I love the appetizers , the workers are friendly & the bar is amazing ! I just hope the food get better
   

   Benihana - Chicago, IL已於2025年3月24日​回覆

   Dear Jessica, Thank you for your feedback! We're glad to hear you enjoy our appetizers, friendly staff, and amazing bar. We appreciate your honesty about the salt level in the rice and noodles—we’ll be sure to share this with our culinary team to improve the balance of flavors. Your input helps us create a better dining experience, and we hope to serve you an even better meal next time! Best,
   

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10. B

    Bryan VIP

    Pittsburgh1則評論

    5.0

    在2025年3月22日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 5

    Our chef Ardis was incredible! Put on amazing show for kids and adults alike. Our server Ana was also incredibly helpful and friendly. Delicious food and fun environment for a family outing.
    

    Benihana - Chicago, IL已於2025年3月24日​回覆

    Hello Bryan, Thank you for your fantastic review! We're thrilled to hear that you and your family had a great time at Benihana - Chicago, IL. It's wonderful to know that our chef's performance and service met your expectations. We're also delighted that you enjoyed our food and found the environment to be fun and enjoyable. We strive to provide a memorable experience for all our guests and your feedback is a testament to our efforts. We look forward to welcoming you back soon. Best regards, The Management Team
    

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