- 整體 3
- 食物 5
- 服務 1
- 氛圍 4
Love Benihana, and this location is typically outstanding.
Either they were unprepared for Valentine’s Day or the waitress was off her game big time. As a former waiter I understand how hectic nights like valentines can be and have grace for a couple mistakes, but, “a couple mistakes” was not this. Not to belabor the details of everything that went wrong with not just our orders but the whole tables, the tipping point for me was, towards the end even after she came and apologized to the table for her mistakes, she took a dessert order that only had 1 correct order out of 5, as well as having all bills incorrect. The manager was relatively helpful, again in my experience in restaurant service, when there’s than many issues the comps typically are very generous. The comp was ~ 40.xxx% before you consider we waited >1 hour for our reservation and were told we would be receiving a free appetizer. So after the appetizer comp was taken out the actual comp for the multitude of issues was under 20% (not included was $20 in discount cards to be used later).
All in all, great place on a normal slow night. Highly avoid going on busier nights. The staff and management are just not up to the task of being that booked.
Benihana - Conroe, TX已於2025年2月16日回覆Hi Trestan,
We're truly sorry to hear about your recent experience at Benihana - Conroe, TX. We understand that special occasions can sometimes be hectic, and we apologize for any mistakes made during your visit. We're glad to hear that you still enjoy our restaurant, and we'll make sure to address your concerns with our team. We appreciate your feedback and hope to have another chance to provide you with the exceptional service we're known for.
Best,
The Management Team