- 整體 3
- 食物 4
- 服務 2
- 氛圍 3
We intentionally made a 5 pm reservation for a large group and it being V-Day.
We were immediately brought to our table and soon there after our waiter came to take our drink order. He promptly returned with waters/non-alcoholic drinks and then over the course of the next 30-45 minutes, we got our bar drinks (not all together but 1 by 1 (or 2). The Host actually delivered a bottle of wine first while we continued to wait for the rest of the drinks. At this point, the dining room was filling up and other tables were ordering and receiving their food and we hadn’t even placed our order.
I immediately asked the waiter even before the last bar drink was served if we could put in our order which he did come back and take (1:15 into our seating).
Our soups & salads came out short 1 and it took a bit to get the final salad.
Our meals were served all together, again minus 1, which was served right after the rest but it was now 1:45 in to our seating.
Half of our party was heading into Boston for an 8:00 pm show and we anticipated they would have plenty of time with a 5:00 pm reservation, but they quickly ate their food and left at 7:25 - almost 2 1/2 hours after arriving.
The rest of us remained and boxed up what was left.
I have ALWAYS been a huge fan of Bertucci’s and the food did not disappoint. I can’t say the kitchen was a problem because once they had our order it was prepared quickly. Unfortunately, I have to blame the waiter on not taking our order in a timely manner.
We will return to Bertucci’s as I said we have always been a fan, but I think management needs to address training with waitstaff and bartenders.