- 整體 3
- 食物 3
- 服務 2
- 氛圍 2
An average dining experience attached to Peppers Hotel, Acton.
We travelled to stay at Peppers for the weekend. We arrived later than expected, so I advised in-person at check-in that we'd be 15 mins late for our 7:30pm booking. When we arrived at 7:45pm they said they'd given our table away (why?), but offered us a table closest to the entrance. This was not suitable due to the icy breeze from the adjacent corridor. I asked if we could sit at one of the other 10 tables that were empty. Another table was found.
When we were seated, we were promptly offered water. When the water arrived we were asked if we were ready to order. We replied no, we needed another minute to decide, but we'd like to order a drink. Being an Accor member, I asked which drinks we could get using my vouchers. The answer was none. Voucher drinks can only be collected from the bar 15m away and not consumed in the restaurant (I've never experienced this at any Accor hotel...). Okay, so we ordered drinks, which arrived promptly.
Twenty minutes later, after wait staff had cleared nearby tables, adjusted chairs, and checked their phones, I walked to the bar and requested someone take our order. Order promptly taken.
Entree charcuterie board arrived promptly and was delicious. Asked 'head?' waiter if it was okay to go to bar to collect drinks using Accor vouchers and bring drinks back into restaurant. He said he'd "allow it" this time (?). Mains arrived in good time. The duck ravioli was tasty but the slow-cooked beef cheek was over-seasoned and dry. Plates were cleared as I finished my last mouthful and dessert promptly offered. We were offered dessert and these came very quickly, including candle and complimentary dessert for birthday boy.
Overall, it was an underwhelming experience, and not the usual Accor experience. This was due to the service, which was haphazard, having four different people serve us.
Next time we'll walk to one of the excellent restaurants nearby.