- 整體 2
- 食物 2
- 服務 2
- 氛圍 2
The promotion info was misleading or confusing. I saw a poster outside the restaurant a couple of days ago saying £5 all day pancake, which is why we decided to go for it. But when I visited Bill’s website, it says £8.95 (everyday) and when I booked a table it says £9.50 (all per person price). I tried calling before going over as I wanted to make sure they serve vegan pancake at the Reading branch. The phone doesn’t connect me to a human. When I arrived, I was told that the £5 was for weekdays only (instead of everyday as mentioned on the website). When I asked why, I was told that DIFFERENT BRANCH HAS DIFFERENT PRICE. I’m not sure if this makes sense. Pancakes are not petrol. Imagine buying the same shirt for different prices in different John Lewises!
Once we’ve sat down, I asked the waitress how the bottomless pancake works. She gave me a smirk and said - well it’s bottomless, you order as much as you can have. So we ordered 2 sets each.. I was told that we can only order 1 set (3 pieces) at a time as they would like to serve the pancakes hot. Fair enough. She then suggested that we put the 2nd plate order in as soon as the first plate arrived. When the first plate arrived, we told the person who served us (I think she was the Manager) that we would like to order the 2nd plate. We were told to finish the first plate first! Again, different person different info!
Finally, we did also order bottomless hot drinks. However, we only had 1 cup each. We were charged the price for bottomless and I asked if we can be charged the Ala carte price instead. She said no at first but I asked if she can check with her Manager. After checking, they reduced it. (Thank you for this.) She came back with a new bill and said, it’s ONLY £1 cheaper. Well, £1 goes a long way my friend…
The vegan blueberry pancake was nice. My husband enjoyed it. However mine was quite dry but I did enjoy the chocolate plate instead of the fruit option.