- 整體 2
- 食物 2
- 服務 1
- 氛圍 3
I have few, if any, nice things to say about my recent dining experience at the Biltmore Grille. The food, level of service and overall experience were poor. In fact, the only thing positive was the warm welcome we received by the host (presumably a Manager) and the quiet corner where we were seated, because the dining room was quite lively and loud, despite it being only one-half full.
Our server was short (impatient) to the point of making us feel like we had said/done something to offend her (we hadn’t and didn’t). Neither of us knew the menu, and we literally had less than two minutes to look at the drink menu when the server asked, not only about drinks, but also what we wanted to eat.
Since we had been talking, neither of us had looked at the menu, so my guest quickly looked and ordered a French Dip. Having had an extra 30 seconds to look, I told her that I was debating between the Hot Chicken Sandwich and the French Dip, to which the Server retorted “Well, the French Dip is what we’re known for.”
This is what the menu says:
French Dip Panini 18
braised beef, swiss, caramelized onions,
au jus, french bread.
Unfortunately, I did not have my iPhone with me during our meal, so I don’t have any photos. However, we did have two pieces of French bread, each piece being less than 3.5 inches. There was no “au jus”; a spicy sauce in a plastic cup was served in its place. There were scant caramelized onions, the cheese was baked into the bread, but could not have been much. And then there was the meat: burnt shavings from a roast or prime rib. It was neither moist nor plentiful. There was definitely more bread than meat, and each half could not have had more than 2oz of meat.
“Au Jus” means “with juice”, or broth for the sandwich. I don’t know if the kitchen ran out of meat and au jus, or what.
The only other time we saw the server was when she brought us the check. My guest even had to ask for a refill on his water!
I will not be returning.