BJ's Restaurant & Brewhouse - Aurora

BJ's Restaurant & Brewhouse - Aurora 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. OT

   OpenTable食客

   Las Vegas1則評論

   1.0

   在2025年3月2日用過餐

   1. 整體 1
   2. 食物 5
   3. 服務 1
   4. 氛圍 5

   Our waiter made continuous errors. It became laughable. We did not receive our bar order for 45 min. Took 3 tries and almost an hour to get waters for the table. One dinner order did not come with the optional extra sauce that we had ordered and the wrong side. When we asked the waiter he had no idea and had to go get a menu to see what sauce we were asking about. Then it took way too long to get the sauce. He never did bring the correct side dish. We had each ordered the 3 course special which included dessert. One dessert came. Then he brought the check. I asked about the second dessert and he had no idea. Which needed to be the gluten free pizzookie which he said he didn’t know how to order. He said he would need the manager to order it for him. Then he billed us for the included vegetable side. We were there for 1 hour and 45 min. We were never offered water refills or drink refills. When I had him correct the ticket to remove the side dish charge of the INCLUDED side dish it took almost 10 min to get the corrected check. I never did receive my included dessert. I have never had such poor table service at a restaurant!
   

   BJ's Restaurant & Brewhouse - Aurora已於2025年3月3日​回覆

   We completely understand your frustration with the wait you had to endure; our team should have been much more timely and attentive with your meal. Thank you for your feedback. If there is anything else you would like to share with us, please email feedback@bjsrestaurantscom with the name your review was posted under and that it is about our Aurora restaurant. Please allow us a few days to get back to you. Thank you.
   

   請問這對你有幫助嗎？

2. J

   Jim VIP

   Montreal188則評論

   5.0

   在2025年2月28日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Great service & food, quantity, quality, pricing! Pizookie dessert was so goooood
   

   BJ's Restaurant & Brewhouse - Aurora已於2025年3月3日​回覆

   Jim, thanks for the awesome review! We're thrilled you loved the service, food, and our Pizookie dessert. Your feedback means a lot to us, and we can’t wait to welcome you back for another great experience!
   

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3. D

   Deb

   Caribbean1則評論

   2.0

   在2025年2月15日用過餐

   1. 整體 2
   2. 食物 1
   3. 服務 3
   4. 氛圍 2

   Steak was awful, could not even eat it as it was SO tough
   

   BJ's Restaurant & Brewhouse - Aurora已於2025年2月27日​回覆

   Hi Deb. I am so sorry to hear about the issues with your food. I wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.
   

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4. L

   Larry

   Denver2則評論

   4.0

   在2025年2月15日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 4
   4. 氛圍 4

   The food & service was great until we paid. We saw friends & wanted to bless them by paying their tab. We thought we had, but it turned out the waiter gave us the wrong party's check to pay! We don't know who we blessed! Arrrgh!
   

   BJ's Restaurant & Brewhouse - Aurora已於2025年2月17日​回覆

   Larry, thanks for your feedback! We're thrilled you enjoyed the food and service. We apologize for the mix-up with the check; that’s definitely not the experience we aim for. We appreciate your kindness in wanting to bless your friends and will work to ensure this doesn’t happen again.
   

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5. B

   Brian

   Denver5則評論

   5.0

   在2024年12月29日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   The menu has a wide variety of great options to choose from, including a huge selection of craft beers.
   

   BJ's Restaurant & Brewhouse - Aurora已於2024年12月30日​回覆

   Thanks for the fantastic review, Brian! We're thrilled you enjoyed our diverse menu and craft beer selection. We take pride in offering something for everyone, and your feedback means a lot to us. Hope to see you again soon for another great experience!
   

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6. G

   Geoffrey

   Denver3則評論

   4.0

   在2024年12月28日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 3

   We came with a very large group of 16 people. Some of the group had to sit at the bar because the staff could not find two extra chairs. The menu is varied so we were able to have food for some of our group with allergies. I would like to mention two staff who did a great job. Ash was very helpful and our waiter (who was 8 months pregnant) was fantastically patient and helpful. So, generally it was a good experience.
   

   BJ's Restaurant & Brewhouse - Aurora已於2024年12月29日​回覆

   Thanks for sharing your experience, Geoffrey! We're glad to hear that our menu accommodated your group's needs and that Ash and your waiter provided excellent service. We appreciate your feedback about the seating and will work to improve that for future visits. Looking forward to welcoming you all again!
   

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7. L

   Larry

   Denver1則評論

   5.0

   在2024年12月25日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 4
   4. 氛圍 5

   BJ's provides an excellent table. The menu selections are enticing and the flavors are always top notch. The service is congenial and the delivery is relaxed and friendly. I always enjoy myself and every visit seems like an event.
   

   BJ's Restaurant & Brewhouse - Aurora已於2024年12月26日​回覆

   Larry, we’re thrilled to hear you had such a fantastic experience at BJ's! Your kind words about our menu, service, and overall vibe truly make our day. We can’t wait to welcome you back for another memorable visit!
   

   請問這對你有幫助嗎？

8. M

   Michelle

   Denver1則評論

   2.0

   在2024年12月21日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 3
   4. 氛圍 2

   Made a reservation to celebrate a birthday then when we arrived they confirmed the reservation but stated they had a party of 90 people coming so they weren’t sure were they going to put us. So we had to wait for a table since they were saving tables for the party of 90. Then after waiting they sat us at a booth and had to add a chair to the table to fit us. As a result were were crowded. Not an ideal birthday experience!
   

   BJ's Restaurant & Brewhouse - Aurora已於2025年1月3日​回覆

   Thank you for sharing your experience Michelle. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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9. L

   LaVerna

   亞特蘭大1則評論

   5.0

   在2024年11月16日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Everything was great! The ambience, the server and the food. The BJ’s Brewhouse Bowl w/ Blackened Salmon was very delicious. I’ll be back this weekend to watch the Celtics game. Thank you for a great and friendly environment!
   

   BJ's Restaurant & Brewhouse - Aurora已於2024年11月21日​回覆

   LaVerna, we’re thrilled to hear you enjoyed your experience! The BJ’s Brewhouse Bowl with Blackened Salmon is a favorite. We can’t wait to welcome you back this weekend for the Celtics game. Thanks for your kind words about our team and ambience!
   

   請問這對你有幫助嗎？

10. j

    jessica

    Los Angeles3則評論

    2.0

    在2024年10月2日用過餐

    1. 整體 2
    2. 食物 3
    3. 服務 1
    4. 氛圍 3

    It’s BJs - my expectations are low. But that waiter!! he was very pleasant, but probably the worst waiter I’ve ever seen lol.
    

    BJ's Restaurant & Brewhouse - Aurora已於2024年10月3日​回覆

    Thanks for sharing your experience, Jessica. We're glad to hear you enjoyed our waiter's friendliness, but we apologize for the service falling short. Your feedback is important, and we’ll work on improving our training to enhance the overall dining experience. We appreciate your honesty and hope to do better next time!
    

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