BJ's Restaurant & Brewhouse - Puente Hills

BJ's Restaurant & Brewhouse - Puente Hills 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. JH

   JimH

   Tahoe6則評論

   5.0

   在7天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Had a great dinner with customers, 11 of us, had excellent service and food was perfect!
   

   BJ's Restaurant & Brewhouse - Puente Hills已在6天前回覆

   Thanks for the fantastic feedback, Jim! We're thrilled to hear you and your customers enjoyed your dinner with us. Our team always aims to provide top-notch service and delicious food. Looking forward to welcoming you back for another great experience!
   

   請問這對你有幫助嗎？

2. j

   jay

   Los Angeles2則評論

   2.0

   在2025年2月23日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 3
   4. 氛圍 3

   Food was cold and was replaced with a new plate. Waitress was understanding
   

   BJ's Restaurant & Brewhouse - Puente Hills已於2025年2月27日​回覆

   Hi Jay, thanks for your feedback. We’re sorry to hear your food wasn't up to standard but glad our waitress was able to assist. We’re always striving to improve and appreciate your input. We hope to provide a better experience on your next visit!
   

   請問這對你有幫助嗎？

3. I

   Itzel

   Los Angeles1則評論

   5.0

   在2025年1月15日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 2

   good time went here a week ago had a horrible experience but this time our server was super nice and super quick
   

   BJ's Restaurant & Brewhouse - Puente Hills已於2025年1月16日​回覆

   Itzel, we’re thrilled to hear you had a great experience during your recent visit! Our team works hard to provide excellent service, and it’s wonderful to know your server made a positive impact. We look forward to seeing you again soon!
   

   請問這對你有幫助嗎？

4. j

   john VIP

   Los Angeles96則評論

   2.0

   在2024年12月30日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 2
   4. 氛圍 4

   our worst experience ever here. my meal was delivered 20 minutes before my wife's. her vegetables were tough and undercooked. my chili in a bread bowl and side salad were fine. service was mediocre, at best, not their best effort
   

   BJ's Restaurant & Brewhouse - Puente Hills已於2024年12月31日​回覆

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Puente Hills restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

   請問這對你有幫助嗎？

5. K

   Kevin

   Las Vegas1則評論

   2.0

   在2024年12月28日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 2
   4. 氛圍 3

   We asked to have our floor cleaned by the host but he completely ignored us and we had to wait for our server to ask again and have him do it.
   

   BJ's Restaurant & Brewhouse - Puente Hills已於2024年12月29日​回覆

   Thanks for letting us know about your experience, Kevin. Every guest certainly deserves a clean, orderly dining area, and we're sorry that didn't happen for you. Our Operations team will look into your feedback further to make sure that anything which should be addressed is addressed!
   

   請問這對你有幫助嗎？

6. J

   John

   Los Angeles1則評論

   5.0

   在2024年12月26日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Company luncheon gathering on day-after Christmas, many open tables so immediately warm greeting by the hostess and got seated. Menu was comprehensive for a micro-brewery house, ranging from hot-and-spicy wings appetizer to healthy soup and salad combo, with popular flat bread pizza, BBQ ribs, steaks and fishes in between, all complementary to restaurant's immense selection of brewery choice from light to medium to full-body taste of fresh ales.
   

   BJ's Restaurant & Brewhouse - Puente Hills已於2024年12月30日​回覆

   Thanks for the fantastic review, John! We're thrilled to hear you enjoyed our welcoming atmosphere and diverse menu options. It’s great to know you appreciated our brewery selection. We look forward to welcoming you back for another delightful experience!
   

   請問這對你有幫助嗎？

7. E

   Erika VIP

   Los Angeles3則評論

   2.0

   在2024年11月27日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 1
   4. 氛圍 1

   We reserved a table and still waited 10 minutes for the table to seated. After seating it took 20 minutes before my husband went to inform the hostess that no waiter had been by to even take our drink order
   

   BJ's Restaurant & Brewhouse - Puente Hills已於2024年11月28日​回覆

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

   請問這對你有幫助嗎？

8. G

   Grace

   Los Angeles3則評論

   4.0

   在2024年11月18日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Restaurant ran out of soft drinks for refills. Took too long to get our food.
   

   BJ's Restaurant & Brewhouse - Puente Hills已於2024年11月19日​回覆

   Thanks for your feedback, Grace! We're glad you enjoyed your visit overall but apologize for the delays and drink shortages. We're working to improve our service and ensure a better experience next time. Your input helps us make those changes!
   

   請問這對你有幫助嗎？

9. B

   Brenda

   San Francisco6則評論

   2.0

   在2024年10月26日用過餐

   1. 整體 2
   2. 食物 1
   3. 服務 3
   4. 氛圍 2

   My husband asked for medium rare prime rib and he got rare. Rare that he couldn’t even cut through the prime rib. Also, he wasn’t offered a glass when given a can of beer. The waiter was extremely nice and attentive though.
   

   BJ's Restaurant & Brewhouse - Puente Hills已於2024年10月28日​回覆

   Sorry to hear you were disappointed with your meal, Brenda. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

   請問這對你有幫助嗎？

10. OT

    OpenTable食客

    Houston1則評論

    5.0

    在2024年10月1日用過餐

    1. 整體 5
    2. 食物 4
    3. 服務 5
    4. 氛圍 5

    Gabriella was amazing we were a party of 18 and she took great care of us. Took our drink orders regularly, food order was smooth, attentive and friendly and did not get overwhelmed by a large party, even though she was taking care of other tables as well. The food from the kitchen came out sporadically but Gabriela apologized and continued to keep checking on us. When the food did arrive it was good. Great night at BJ’s
    

    BJ's Restaurant & Brewhouse - Puente Hills已於2024年10月3日​回覆

    We're thrilled to hear that Gabriella provided exceptional service for your party. It’s great to know you enjoyed the food and had a wonderful night with us. We appreciate your feedback and look forward to welcoming you back soon!
    

    請問這對你有幫助嗎？