- 整體 3
- 食物 5
- 服務 2
- 氛圍 5
The food was good, the service - sub-par. Server screwed up one entree (ok it happens), didn't bother to see if we needed drink refills while we were wait for all entrees (not good), a different server brought out some of the original order (no issues there, food was hot), waited 20 more minutes for final entree (it was soup, so since it is pre-made it shouldn't have taken that long), had to ask for drink refill where server brought my beer, refilled one water but ignored two others in my party (inattention), after we all had our entrees, did not bother to check back until 5 minutes before we were finished (unconcerned). During the course of our meal, serve made no attempt to remove appetizer plates or used cutlery. It did not appear server had a lot of tables, it appears the individual just barely cared. I will not comment on the unprofessional appearance with the huge nose ring because I don't think there is an appearance standard because it is so hard to get employees. Sad the bar is so low as it does not speak well of the management climate, maybe they are afraid of getting sued? Tip amount reflected the lackluster service but gave benefit of the doubt in case server was new and not held to high standards. No, we did not address our observations to the management Anyway, food was good, and my 10yo granddaughter's favorite place, so I have to go back, even if begrudgingly. Hopefully, we will have a different server.
BJ's Restaurant & Brewhouse - Clearwater已於2025年1月15日回覆Paul, thank you for your detailed feedback. We’re glad to hear you enjoyed the food, but we’re sorry to learn about the service issues. Your experience is important to us, and we'll use your comments to improve our team's attentiveness. We hope your next visit exceeds your expectations!