BJ's Restaurant & Brewhouse - Escondido

BJ's Restaurant & Brewhouse - Escondido 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. J

   Jason

   聖地亞哥5則評論

   5.0

   在2天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Had an amazing experience at BJ’s Restaurant! From the moment we walked in, the staff was incredibly welcoming, and Jacob went above and beyond to make our visit special. The food and drinks were fantastic—everything came out fresh and flavorful. The service was top-notch, and to top it all off, they surprised my mom with a free Pizookie for her birthday! 🎉 Such a thoughtful touch that made our celebration even sweeter. Huge thanks to Jacob and the team for making it such a memorable night. We’ll definitely be back!
   

   BJ's Restaurant & Brewhouse - Escondido已在1天前回覆

   Thanks for the fantastic review, Jason! We’re thrilled to hear you had an amazing experience and that Jacob made your mom's birthday celebration extra special. It's great to know you enjoyed the food and service. We can’t wait to welcome you back for more delicious moments!
   

   請問這對你有幫助嗎？

2. c

   cheryl VIP

   聖地亞哥43則評論

   4.0

   在3天前用過餐

   1. 整體 4
   2. 食物 3
   3. 服務 5
   4. 氛圍 5

   Service was good and my partner’s ahi salad was decent. I ordered the cherry chipotle salmon. The salmon was over cooked and the “glaze” was a watery liquid with couscous floating in it. It looked like soup. I have had this meal many times before and it never looked or tasted this way. Disappointing
   

   BJ's Restaurant & Brewhouse - Escondido已在1天前回覆

   Thanks for your feedback, Cheryl! We're glad you enjoyed the service and your partner’s salad. We're sorry to hear about your experience with the salmon. Your comments are valuable, and we’ll share them with our kitchen team to ensure improvements. We hope to provide a better experience next time!
   

   請問這對你有幫助嗎？

3. M

   Michelle

   聖地亞哥2則評論

   3.0

   在2025年3月2日用過餐

   1. 整體 3
   2. 食物 2
   3. 服務 3
   4. 氛圍 4

   Good ambiance for Sunday afternoon, food was just ok, kind of bland. Service was good.
   

   BJ's Restaurant & Brewhouse - Escondido已於2025年3月4日​回覆

   Thanks for sharing your thoughts, Michelle. We’re glad you enjoyed the ambiance and service, but we’re sorry to hear the food didn’t meet your expectations. We appreciate your feedback and will work to enhance our menu flavors for a better experience next time.
   

   請問這對你有幫助嗎？

4. OT

   OpenTable食客

   Las Vegas1則評論

   1.0

   在2025年3月2日用過餐

   1. 整體 1
   2. 食物 5
   3. 服務 1
   4. 氛圍 3

   I made a 7:15 and waited over a hour for a table. I checked in on-Time and and four minutes table I received a text message that my table was ready. I proceeded to back to reservation desk and told me standby and they would call my name. I waited 15 minutes and no one called my name, so I asked the person running the reservations and seating, he me that they were busy so I need to be patience. Then he went on seating walk-in before me. I heard him tell a family of four that it would be 20 minutes and I was already waiting for 25 minutes with a reservation. It happened that he lost track and of my reservation was very rude about it instead of being apologetic about it. Poor customer service and Doesn’t know the first rule, that you don’t argue with the customers.
   

   BJ's Restaurant & Brewhouse - Escondido已於2025年3月3日​回覆

   We completely understand your frustration with the wait you had to endure; our team should have been much more timely and attentive with your meal. Thank you for your feedback. If there is anything else you would like to share with us, please email feedback@bjsrestaurantscom with the name your review was posted under and that it is about our Escondido restaurant. Please allow us a few days to get back to you. Thank you.
   

   請問這對你有幫助嗎？

5. g

   guygo VIP

   聖地亞哥5則評論

   5.0

   在2025年3月1日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Good as always! Big variety of dishes, everything is fresh and delicious 🤤. Great service, but can be busy evenings and weekends so it gets loud. Love this place!
   

   BJ's Restaurant & Brewhouse - Escondido已於2025年3月2日​回覆

   Thanks for the awesome review! We're thrilled you enjoy our variety and fresh dishes. We appreciate your understanding of the busy times and are glad our service keeps you coming back. Hope to see you again soon for another delicious experience!
   

   請問這對你有幫助嗎？

6. J

   Jess

   聖地亞哥1則評論

   1.0

   在2025年2月28日用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 3

   Our server was interesting to say the least, I didn’t catch her name but she had blonde hair. She gave tables around us Attitude. My whole group of friends work in customer service so we understand it gets tuff sometimes and at first we were quite understanding but then her behavior started to show and that’s when we all weren’t enjoying our experience. When she approached our table, she tossed coasters and threw the straws at the table, she Came to our table to vent to us about another table being rude, when the food came out she stood next to me and said “can I just stand here for a little bit , can y’all just make me look busy because I just can’t” while I was trying to just spend time with my friends and enjoy our food. I understand people have their bad days but this prevents people from coming again.
   

   BJ's Restaurant & Brewhouse - Escondido已於2025年3月1日​回覆

   Thank you for sharing your experience Jess. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   請問這對你有幫助嗎？

7. J

   Jacklyn VIP

   聖地亞哥3則評論

   5.0

   在2025年2月26日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We LOVE BJ's! All their food is freshly and beautifully prepared and it is absolutely delicious. Plus the service is very helpful, kind and professional. Thank you BJ's!!!
   

   BJ's Restaurant & Brewhouse - Escondido已於2025年2月28日​回覆

   Jacklyn, thank you for your fantastic review! We’re thrilled to hear you love our freshly prepared food and enjoy our service. Your kind words motivate us to keep delivering the best experience possible. We look forward to welcoming you back soon!
   

   請問這對你有幫助嗎？

8. OT

   OpenTable食客

   聖地亞哥2則評論

   2.0

   在2025年2月24日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 1
   4. 氛圍 3

   It was very crowded, Sunday night. We had a reservation for 11 people, still had to wait around 10 minutes when we got there, not horrible. Ordered drinks which came out quickly but once we ordered the food, it was like our waiter disappeared. Asked for condiments and he must have forgot. Two people waited so long for their food that by the time it came, everyone else was finished. One person’s burger came back bloody when she asked for it well done, sent it back, and again waiting so long that by the time it came we were all done eating except for her. No one was around to try and order another drink. At one point the manager came over and asked if we needed anything and when we said yes, instead of helping us he said let me go find your server. Who didn’t come back so we weren’t able to order another round of drinks, whatever else we needed. We had let the waiter know at the beginning we would be splitting the check. When the check came, he asked us to look it over and it was wrong. I understand larger parties can get complicated but it took longer than it should have to get it corrected. We asked for boxes for our food, they never came. I feel like I was more generous with this review than I should have been, I love BJ’s but this isn’t the first time I’ve had a less than good experience at this location. Bummer.
   

   BJ's Restaurant & Brewhouse - Escondido已於2025年3月10日​回覆

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Escondido restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

   請問這對你有幫助嗎？

9. c

   cheryl VIP

   聖地亞哥43則評論

   5.0

   在2025年2月16日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   We ordered the jambalaya and salmon with the cherry  chipotle glaze and both were delicious. The salmon was cooked perfectly. The Cali creamin was ice cold. The service was top notch. Great job BJ’s we will be back
   

   BJ's Restaurant & Brewhouse - Escondido已於2025年2月17日​回覆

   Cheryl, we’re thrilled to hear you enjoyed the jambalaya and salmon! It’s fantastic that the service and Cali Creamin hit the mark too. We can’t wait to welcome you back for more delicious meals!
   

   請問這對你有幫助嗎？

10. A

    Alan

    聖地亞哥1則評論

    1.0

    在2025年2月15日用過餐

    1. 整體 1
    2. 食物 1
    3. 服務 1
    4. 氛圍 1

    I reserved a table for Valentine’s Day and I was ended up being told I still had to wait 2 1/2 hours to be seated when checking in. They claimed that the website overbooked, but I still don’t understand why they couldn’t have given us a call beforehand. There’s no point in making a reservation if we still have to wait the walk-in time. It definitely ruins the plan since we would then have to go find another restaurant to dine at during the peak hours of valentines. Overall, it is just a lack of good customer service.
    

    BJ's Restaurant & Brewhouse - Escondido已於2025年2月16日​回覆

    We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurant s.com and provide the name your review was posted under and that it is about our Escondido restaurant. Allow us a few days to get back to you. Thank you.
    

    有1​人認為這對他/她有幫助