BJ's Restaurant & Brewhouse - Fairlawn Summit Mall

BJ's Restaurant & Brewhouse - Fairlawn Summit Mall 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. D

   Dante VIP

   Cleveland4則評論

   4.0

   在3天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 5
   4. 氛圍 4

   All was very good, food was very good, However the service from Paige was Outstanding !!! We had a party of 8 and she could not be more calm and accommodating ! Offered many suggestions and continued to check on us without being overbearing. Paige was truly great !
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit Mall已在1天前回覆

   Thank you, Dante! We're thrilled to hear you enjoyed the food and that Paige made your experience exceptional. We appreciate your feedback and will continue to focus on providing great service. We hope to welcome you and your party back soon!
   

   請問這對你有幫助嗎？

2. OT

   OpenTable食客

   Cleveland10則評論

   5.0

   在2025年3月7日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

    Our waitress was very attentive and very pleasant. The food  came out quickly, it was warm, and was delicious. The  only complaint we had was that the restaurant was a tad too cold. 
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit Mall已於2025年3月9日​回覆

   Thank you! We're thrilled to hear you enjoyed your experience and that our team provided attentive service. We appreciate your feedback about the temperature and will address it. Looking forward to welcoming you back for another delicious meal!
   

   請問這對你有幫助嗎？

3. R

   Rachael

   San Francisco1則評論

   1.0

   在2025年2月23日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   We arrived at 6:55 for our 7:00 reservation. It seemed to be a busy Saturday night . The staff was overwhelmed and there were 5 people ahead of us to “check in.” We didn’t actually have a staff member speak to us until 7:10, she checked us in and said it would be 45 minutes for a table despite our reservation. We have 4 kids (group of 8 total) with us and indicated it wouldn’t be possible for us to wait this long without a melt down. My husband offered that we could sit at a smaller table with the kids on our laps. We were sat around 7:20 and waiter came to get our drink order roughly 8 minutes later. His portable ordering system froze and he only got 75 percent of our drinks plugged in and had to go get help from a manager. He came back about 10 minutes later and again couldn’t complete our drink order since his system froze. We waited another 5-10 minutes as he spoke to his manager but when he appeared again he said his system was still broken. We asked if someone else could take our order or if it could just be written down and we were told no. At this point it was 7:45 and we still didn’t even have our full drink order in so we had to leave. The staff seemed to want to do a good job but didn’t have the staffing level or tools to make it happen.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit Mall已於2025年2月24日​回覆

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Fairlawn Summit Mall restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

   請問這對你有幫助嗎？

4. L

   Lindsay

   Cleveland2則評論

   5.0

   在2025年2月21日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 3

   The staff was kind from the first interaction to the last. The food was excellent and the pizookie was Awesome!! We really had an excellent time.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit Mall已於2025年2月22日​回覆

   Lindsay, we’re thrilled to hear you had such a fantastic experience! Our team works hard to create memorable moments, and it’s great to know you enjoyed the food and pizookie. We can’t wait to welcome you back for another visit!
   

   請問這對你有幫助嗎？

5. O

   Olivia

   Poconos1則評論

   1.0

   在2025年2月15日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 2
   4. 氛圍 2

   Went there on Valentine’s Day for my nephew birthday. All of us had the worst food it says mac & cheese on the menu, but they gave us couscous mac & cheese, and didn’t tell us and got mad when we asked off our bill because that’s not what we asked for.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit Mall已於2025年2月16日​回覆

   Thank you for sharing your experience Olivia. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   請問這對你有幫助嗎？

6. J

   Jill

   Cleveland2則評論

   4.0

   在2025年2月14日用過餐

   1. 整體 4
   2. 食物 3
   3. 服務 4
   4. 氛圍 3

   Our waiter and service was great. It was very cold by the window. I was a little disappointed with the Vegan/Veggie options. My husband was a little disappointed that they were out of what he wanted to order.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit Mall已於2025年2月16日​回覆

   Thank you for your feedback, Jill! We're glad to hear you enjoyed the service. We appreciate your input on the temperature and our vegan options—we're always looking to improve. We'll work on better stock and variety for future visits. Hope to see you both again soon!
   

   請問這對你有幫助嗎？

7. D

   Donald

   Cleveland2則評論

   2.0

   在2025年2月1日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 2
   4. 氛圍 1

   BJs it’s usually lackluster and tonight was no different. It was freezing in the restaurant. The food came so fast it was obviously sitting on a counter as confirmed by the temperature of the meat. The dessert was good though.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit Mall已於2025年2月3日​回覆

   Hi Donald. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   請問這對你有幫助嗎？

8. L

   Lynette

   Cleveland7則評論

   5.0

   在2025年1月25日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   The service was excellent. The staff was attentive and courteous. Matthew went above and beyond to make sure we had everything we needed.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit Mall已於2025年1月28日​回覆

   Thank you, Lynette! We're thrilled to hear about your positive experience with our team, especially Matthew. We take pride in providing excellent service and appreciate your recognition. Looking forward to welcoming you back soon!
   

   請問這對你有幫助嗎？

9. L

   Lisa

   Cleveland4則評論

   4.0

   在2025年1月24日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   The menu is extensive with many great options. The server Perris was friendly and knowledgeable. The food was delicious and the service attentive.
   

   BJ's Restaurant & Brewhouse - Fairlawn Summit Mall已於2025年1月28日​回覆

   Thanks for your feedback, Lisa! We're thrilled you enjoyed our extensive menu and found Perris to be friendly and knowledgeable. It’s great to hear you had a delicious meal with attentive service. We appreciate your support and hope to see you again soon!
   

   請問這對你有幫助嗎？

10. D

    Danielle

    Cleveland1則評論

    2.0

    在2024年11月10日用過餐

    1. 整體 2
    2. 食物 1
    3. 服務 4
    4. 氛圍 2

    All of our food was cold but we waited a while so decided to eat it anyways so we didn't have to wait even longer. There was very minimal lighting, my dad couldn't even read the menu.
    

    BJ's Restaurant & Brewhouse - Fairlawn Summit Mall已於2024年11月12日​回覆

    Danielle, we appreciate your feedback and are sorry to hear about your experience. Cold food and poor lighting are not what we strive for. We’re addressing these issues with our team to ensure better visits in the future. Thank you for bringing this to our attention.
    

    請問這對你有幫助嗎？