- 整體 3
- 食物 5
- 服務 2
- 氛圍 2
This was another of several visits to this restaurant over the past couple of years. The experience could have been better. The food was great. The service was not at all. The restaurant was quite empty when we arrived. The person at the front desk seated us after a warm greeting. It didn’t take long. However, we watched several employees walking back-and-forth without stopping to service. We finally flagged down the person who sat us And she got someone to come in service. Our server was very good. She was patient, she was professional, she was pleasant. Our food finally came out after about a 30 minute wait. It seems that the manager was walking around, actually standing behind our booth and not doing much. We still kept seeing employees laundering back-and-forth without much being done with the exception of our server. I also noticed that there were areas of the floor that weren’t clean, referring to plastic or silverware still on the floor. Our bill came out wrong, but our server quickly corrected that. Finally, we paid and left. I’m hopeful that if I visit again, the experience will be more professional in terms of the weight staff in general and the manager in particular. I would not mind at all, having the same server, though, because she was the most pleasant part of the evening.
BJ's Restaurant & Brewhouse - Huntsville已於2024年12月22日回覆Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurant s.com. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Huntsville restaurant. Please allow us a few days to get back to you. Thank you for your review.