BJ's Restaurant & Brewhouse - Lubbock

BJ's Restaurant & Brewhouse - Lubbock 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. L

   LaSonia

   Amarillo1則評論

   1.0

   在2025年3月3日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   They were 40 min behind on our reservation, the food took too long to come out and when it finally did the meat on the burgers ordered were not cooked all the way. When we told the waitress she had an attitude rolling her eyes and shaking her head at kids! The rest of the time there the waitress kept her nasty attitude as if we had done something to her! After talking to the manager he was understanding and rectified the situation appropriately. Would never go back. The service was not good and the food was a waste.
   

   BJ's Restaurant & Brewhouse - Lubbock已於2025年3月4日​回覆

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Lubbock restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

   請問這對你有幫助嗎？

2. M

   Michael VIP

   Orlando8則評論

   3.0

   在2025年2月16日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 3
   4. 氛圍 4

   I made a reservation for nine people. They put us in a corner booth. Very crowded and uncomfortable.
   

   BJ's Restaurant & Brewhouse - Lubbock已於2025年2月17日​回覆

   Hi Michael. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   請問這對你有幫助嗎？

3. J

   Joy VIP

   Dallas42則評論

   4.0

   在2025年2月15日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   Reliable spot! Good food and good service. This place is always busy so it’s nice to have reservation
   

   BJ's Restaurant & Brewhouse - Lubbock已於2025年2月17日​回覆

   Thanks for the great feedback, Joy! We’re thrilled you enjoyed the food and service. Our team works hard to keep things running smoothly, especially during busy times. We appreciate your support and look forward to welcoming you back soon!
   

   請問這對你有幫助嗎？

4. R

   RANJITH

   Amarillo1則評論

   4.0

   在2025年1月4日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 5

   I would definitely recommend it for others to go for lunch/dinner
   

   BJ's Restaurant & Brewhouse - Lubbock已於2025年1月5日​回覆

   Thanks for the recommendation, Ranjith! We're thrilled you enjoyed your experience with us. Your support means a lot, and we look forward to welcoming you back for another lunch or dinner soon!
   

   請問這對你有幫助嗎？

5. L

   L VIP

   Las Vegas5則評論

   3.0

   在2025年1月1日用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 3
   4. 氛圍 4

   Had a reservation, but were seated 20 minutes after the reservation time, even though we arrived early. Nobody at the host counter and people were stacked up when we got there. The waiter was very nice, but needs some additional training. Didn’t clear the salad plates before delivering dinner. Didn’t clear any plates until we stacked them to make room for dessert. Didn’t refill drinks. Food and drink service is always slow at this location. Too bad. Food is good, but sometimes we just don’t have time for 2+ hours for our meal.
   

   BJ's Restaurant & Brewhouse - Lubbock已於2025年1月3日​回覆

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   請問這對你有幫助嗎？

6. K

   Kelsey

   Amarillo4則評論

   1.0

   在2024年12月29日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   Made a reservation, waited 20 minutes past our reservation time while staring at a large empty table, only to be told that table was for another large party that wasn’t there yet. Make it make sense
   

   BJ's Restaurant & Brewhouse - Lubbock已於2024年12月30日​回覆

   Kelsey, we apologize for the frustrating experience you had with your reservation. Your feedback is invaluable, and we’re reviewing our processes to prevent this from happening in the future. Thank you for bringing this to our attention; we hope to serve you better next time.
   

   請問這對你有幫助嗎？

7. J

   John

   Dallas7則評論

   3.0

   在2024年10月18日用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 2
   4. 氛圍 3

   Manager was great, very friendly! Service was meh.
   

   BJ's Restaurant & Brewhouse - Lubbock已於2024年10月19日​回覆

   Thanks for your feedback, John! We're glad to hear you enjoyed the manager's friendliness. We're always looking to improve our service and appreciate your insights. Your comments will help us enhance the experience for everyone.
   

   請問這對你有幫助嗎？

8. C

   Celeste

   Amarillo3則評論

   5.0

   在2024年10月4日用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 4

   Haven't been here in a while, and everyone seemed to enjoy their food. Service was great! Glad we had a quiet corner!
   

   BJ's Restaurant & Brewhouse - Lubbock已於2024年10月6日​回覆

   Thanks for your fantastic review, Celeste! We're thrilled to hear you enjoyed your visit and the service. A quiet corner can make all the difference. We look forward to welcoming you back soon!
   

   請問這對你有幫助嗎？

9. C

   Craig

   Amarillo1則評論

   5.0

   在2024年9月27日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Good food, good service, short wait in spite of long wait list.
   

   BJ's Restaurant & Brewhouse - Lubbock已於2024年9月30日​回覆

   Thanks for the fantastic review, Craig! We're thrilled to hear you enjoyed the food and service, especially with a busy waitlist. Our team works hard to ensure a great experience, and your feedback means a lot to us! Looking forward to welcoming you back soon.
   

   請問這對你有幫助嗎？

10. J

    Joy VIP

    Dallas42則評論

    4.0

    在2024年9月27日用過餐

    1. 整體 4
    2. 食物 4
    3. 服務 3
    4. 氛圍 4

    Service was a bit slow but food was good. Chicken sandwich had a huge portion of chicken. Cold beer.
    

    BJ's Restaurant & Brewhouse - Lubbock已於2024年9月29日​回覆

    Thanks for the feedback, Joy! We're glad you enjoyed the food and the chicken sandwich portion. We appreciate your patience with the service and are always working to improve. Hope to see you again soon for more cold beer and great meals!
    

    請問這對你有幫助嗎？