BJ's Restaurant & Brewhouse - Natomas

BJ's Restaurant & Brewhouse - Natomas 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. A

   Ana

   Seattle2則評論

   1.0

   在2025年3月9日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 3
   4. 氛圍 3

   Had a reservation and was seated 15-20 mins later due to shift change. The staff upon check in had zero customer service and had to be prompted that we were standing there as customers. That was the initial sign that the service was not going to be so great. Our waiter was really nice and got us everything we needed (party of 11) and was very attentive. The restaurant was not full and we made reservations in early evening to avoid the crowd/delays due to having a big party. Appetizer took close to 30 mins to come out (order 4) but it was really good and the food was hot. We ordered our main meals prior to appetizers coming out and that took even longer, over 35 mins. at this point the restaurant was still not crowded. One of the orders didn’t come out until nearly 45 mins due to a mix up and another table recieved our order. 8/11 of our main meals came out barely hot, seems like them had been sitting for a while prior to service and no refill to our drinks and water during the hour and fifty mins of being there. Overall, I wouldn’t recommend this place if you’re going with a large party and looking for decent food. Customer service is subpar, food is not so great. Spend your money elsewhere, we would’ve definitely been better off.
   

   BJ's Restaurant & Brewhouse - Natomas已於2025年3月10日​回覆

   Hi Ana. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   請問這對你有幫助嗎？

2. O

   Oscar

   Sacramento1則評論

   1.0

   在2025年3月5日用過餐

   1. 整體 1
   2. 食物 4
   3. 服務 1
   4. 氛圍 5

   On top of the pour service we were charged for the birthday pieookie which I believe should be free on your birthday. Server was not friendly and we were not checked up on. Additionally the receipt did not have the QR code to scan on the app to pay to redeem or use rewards. The QR code on the table did not work and our receipt came with a tip already added on not giving use the option of choosing the amount.
   

   BJ's Restaurant & Brewhouse - Natomas已於2025年3月6日​回覆

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Natomas restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

   請問這對你有幫助嗎？

3. J

   Jenna

   Orange County30則評論

   2.0

   在2025年3月2日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 1
   4. 氛圍 2

   With a reservation, you’ll still wait 1.5-2 extra hours
   

   BJ's Restaurant & Brewhouse - Natomas已於2025年3月7日​回覆

   Jenna, we truly apologize for the extended wait time you experienced despite having a reservation. Your feedback is important, and we're actively working to improve our service. Thank you for sharing your experience, and we hope to better serve you in the future.
   

   請問這對你有幫助嗎？

4. G

   Giselle

   Unspecified1則評論

   2.0

   在2025年2月22日用過餐

   1. 整體 2
   2. 食物 5
   3. 服務 1
   4. 氛圍 3

   waitress was rude and obnoxious. made a reservation and we had to wait 30 minutes after the time of the reservation food was good
   

   BJ's Restaurant & Brewhouse - Natomas已於2025年2月23日​回覆

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

   請問這對你有幫助嗎？

5. J

   John

   Sacramento8則評論

   3.0

   在2025年2月22日用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 3
   4. 氛圍 3

   Much too loud. Took way too long to get simple mixed drinks from the bar. Our server was doing the best he could. He was very nice. Not enough bar staff, and the restaurant was way over booked with customers!!
   

   BJ's Restaurant & Brewhouse - Natomas已於2025年2月24日​回覆

   Thanks for your feedback, John. We’re glad to hear you enjoyed the service, but we apologize for the noise and wait times you experienced. We’re actively working to improve our staffing and ensure a better experience for all our guests. Your input is invaluable to us!
   

   請問這對你有幫助嗎？

6. B

   Barbara

   Sacramento4則評論

   5.0

   在2025年1月25日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We loved everything we had and our server was wonderful
   

   BJ's Restaurant & Brewhouse - Natomas已於2025年1月28日​回覆

   Thank you, Barbara! We're thrilled to hear you enjoyed your experience and that our server made a positive impact. Your kind words motivate us to keep delivering great service and delicious food. We can't wait to welcome you back!
   

   請問這對你有幫助嗎？

7. s

   shawn

   Sacramento1則評論

   4.0

   在2025年1月25日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 4
   4. 氛圍 4

   Great value with the $13 meal. We all enjoyed our meals!
   

   BJ's Restaurant & Brewhouse - Natomas已於2025年1月25日​回覆

   Thank you for the great feedback, Shawn! We're thrilled to hear you enjoyed the $13 meal and that everyone had a good time. We appreciate your support and hope to see you again soon!
   

   請問這對你有幫助嗎？

8. T

   Tammy

   San Francisco1則評論

   2.0

   在2025年1月21日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 1
   4. 氛圍 3

   Waitress was horrible forgot our food we had to ask multiple times for our stuff just a mess
   

   BJ's Restaurant & Brewhouse - Natomas已於2025年1月23日​回覆

   Thank you for bringing this to our attention, Tammy. We are terribly sorry for our service during your visit. Our staff should be much more attentive, and we will address this with them. We hope you will give us another chance and if anything about your experience can be improved, don't hesitate to bring it to the attention of one of our managers.
   

   請問這對你有幫助嗎？

9. A

   Anna

   San Francisco1則評論

   5.0

   在2025年1月18日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Our server was great, food was good and we had a good time celebrating a birthday.
   

   BJ's Restaurant & Brewhouse - Natomas已於2025年1月18日​回覆

   Thanks for sharing your experience, Anna! We're thrilled to hear that you enjoyed the food and had a wonderful time celebrating a special occasion. Your kind words inspire us to keep delivering great service. We look forward to welcoming you back soon!
   

   請問這對你有幫助嗎？

10. A

    Afton

    聖地亞哥3則評論

    4.0

    在2024年12月21日用過餐

    1. 整體 4
    2. 食物 5
    3. 服務 4
    4. 氛圍 5

    Food was good. Service was a little behind due to how busy the location was. Our server tried.
    

    BJ's Restaurant & Brewhouse - Natomas已於2024年12月22日​回覆

    Thanks for your feedback, Afton! We're glad you enjoyed the food. We appreciate your understanding regarding the busy service and will continue to work on improving our efficiency. Hope to see you again soon!
    

    請問這對你有幫助嗎？