- 整體 3
- 食物 3
- 服務 3
- 氛圍 4
This was the 3rd time trying to get into Bjs. The first time, we waited over 1.5 hours after being told a 30 min wait went in to check, and they "forgot about us" so we left. The 2nd time we were told 15 min, wait again went into check, and the hostess told 2 others in front of me 15 min wait as well,she then tells me there is 6 other parties in front of me and the wait would be about an hour. Again, we left. This was at 630 pm. Didn't get a text that our table was ready until 8:39 pm. These 2 were on the call ahead wait list.
Now, this time, we made the reservation about 5 hours before we got there waited about 2 mins, then got seated. Vibes were energetic & loud. Clean tables and our server was nice. Waited about 40 mins for our food. Our vegetables were undercooked, but all our food was flavorful. After bringing the food, we ate in about 20 mins. Our server, however, never came to check on us, and we had to wait an additional 30 Mins for her to come back so we can get boxes, the check, & dessert to go order since the kids were tired. Our server did look stressed and was waiting on about 2 other large party tables when there were about 4 other servers standing in a group talking. When we got home, our 4 dessert pazzookies were burnt, and we didn't eat them because the burnt flavor was too strong. Good for drinks, wouldn't go back for food.
BJ's Restaurant & Brewhouse - Vacaville已於2024年10月28日回覆Thank you for sharing your experience Jessica. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.