BJ's Restaurant & Brewhouse - West Covina

BJ's Restaurant & Brewhouse - West Covina 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. OT

   OpenTable食客

   聖地亞哥1則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 1

   From the moment we sat down, our service was terrible. Our waiter didn’t attend to us - no plates with the appetizers or dessert, took forever to find and track down for napkins, rolled his eyes when we asked for something, and the wait times were horrible. We were seated under the ac duct and froze the whole time. We were never offered drink refills and had to ask multiple times for everything including the check. Awful service. Wasn’t told happy birthday not once (even though we had birthday balloons and I made a birthday reservation) by anyone, and it felt like staff didn’t communicate with eachother.
   

   BJ's Restaurant & Brewhouse - West Covina已在2天前回覆

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   請問這對你有幫助嗎？

2. LD

   LisaD

   Los Angeles2則評論

   1.0

   在2025年3月15日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 2

   Horrible service. Our appetizer came out after our entrees and the table next to us ended up getting our appetizer. Had to complain to the manager and I never do that
   

   請問這對你有幫助嗎？

3. C

   Cecille

   Orange County6則評論

   3.0

   在2025年2月25日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 3
   4. 氛圍 4

   The appetizer was great unfortunately our main course was disappointing! I ordered the sirloin with garlic butter, the sirloin was tough, the rice was dry, same with the veggies. And the garlic butter did not come until half way through. My friend ordered the fish and chips and she was also disappointed. The fish was very oily. So she just basically ate just the fish.
   

   BJ's Restaurant & Brewhouse - West Covina已於2025年2月27日​回覆

   Hi Cecille. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   請問這對你有幫助嗎？

4. W

   Wayne

   聖地亞哥3則評論

   5.0

   在2025年2月14日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Great beverages, wonderful food and an awesome server made for this to be a great Anniversary/Valentine Day lunch. Thank you to server Audie and the rest of the staff. Will return soon!
   

   BJ's Restaurant & Brewhouse - West Covina已於2025年2月16日​回覆

   Wayne, we’re thrilled to hear you enjoyed your anniversary/Valentine's Day lunch! It’s fantastic to know that Audie and the team made your experience special. We can’t wait to welcome you back for more great food and drinks!
   

   請問這對你有幫助嗎？

5. C

   Cherilyn

   Los Angeles13則評論

   4.0

   在2025年2月8日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   As a family we all had a good time. Only a few hiccups with service but our server was very sweet, friendly and always attended to us with a big smile.
   

   BJ's Restaurant & Brewhouse - West Covina已於2025年2月9日​回覆

   Thanks for your feedback, Cherilyn! We’re thrilled to hear your family had a good time and appreciated our friendly service. We’re always working to improve, and your insights help us do just that. Looking forward to welcoming you back for an even better experience!
   

   請問這對你有幫助嗎？

6. C

   Carolyn

   Orange County45則評論

   5.0

   在2025年2月4日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Great place to grab a quick delicious weekday lunch.
   

   BJ's Restaurant & Brewhouse - West Covina已於2025年2月6日​回覆

   Thanks, Carolyn! We're thrilled to hear you enjoyed your lunch with us. We aim to make every weekday meal delicious and convenient. Hope to see you again soon for another tasty bite!
   

   請問這對你有幫助嗎？

7. M

   Michelle

   Las Vegas1則評論

   2.0

   在2025年2月1日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 1
   4. 氛圍 3

   Frequent BJ"s in Chino often and always have a great experience. Chose the Covina location to meet a friend. the wait to be acknowledged at the table was long, the delivery of beer was even longer, and it was flat! our order of 2 appetizers came separately and took again a long time so we asked for a box and left. Sad representation
   

   BJ's Restaurant & Brewhouse - West Covina已於2025年2月5日​回覆

   Hi Michelle. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   請問這對你有幫助嗎？

8. R

   Richard VIP

   Orange County48則評論

   4.0

   在2025年1月20日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 3

   Food was delicious and well-prepared. Service attentive and friendly. A large, open dining area which could be noisy if crowded and not seated near the edge.
   

   BJ's Restaurant & Brewhouse - West Covina已於2025年1月26日​回覆

   Thanks for the great feedback, Richard! We're thrilled you enjoyed the food and service. We appreciate your note about the noise; we’re always looking for ways to enhance the dining experience. Hope to see you again soon for another delicious meal!
   

   請問這對你有幫助嗎？

9. A

   Alina

   Los Angeles1則評論

   1.0

   在2025年1月18日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   I made a reservation at 6:30 PM and wasn’t sat until 7:15 PM. My reservation was for eight people and I was sat at a six person table. It was very squished. We couldn’t get switched to a different table and was told that any food would take up to 45 minutes to come out so we ended up just leaving. 
   

   BJ's Restaurant & Brewhouse - West Covina已於2025年1月19日​回覆

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

   請問這對你有幫助嗎？

10. J

    Jayden

    Los Angeles1則評論

    5.0

    在2025年1月13日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 4
    4. 氛圍 5

    We loved haveing dinner there and we traded someone’s birthday, and they were very kind and outstanding on their service
    

    BJ's Restaurant & Brewhouse - West Covina已於2025年1月15日​回覆

    Jayden, we're thrilled to hear you enjoyed your dinner and that our team made the birthday celebration special! Your kind words about our service mean a lot to us. We look forward to welcoming you back for more memorable occasions!
    

    請問這對你有幫助嗎？