BJ's Restaurant & Brewhouse - Westlake Village

BJ's Restaurant & Brewhouse - Westlake Village 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. I

   Ian

   Washington DC1則評論

   1.0

   在2024年12月19日用過餐

   1. 整體 1
   2. 食物 5
   3. 服務 1
   4. 氛圍 4

   Waited for an hour to get our table even though I had a reservation. Food was fine once we got it but service was extremely slow.
   

   BJ's Restaurant & Brewhouse - Westlake Village已於2024年12月20日​回覆

   Hi Ian, we're sorry to hear about your experience. A long wait is not what we aim for, especially with reservations. We appreciate your feedback on the food and service, and we'll work on improving our efficiency to ensure a better experience next time. Thank you for sharing.
   

   請問這對你有幫助嗎？

2. M

   Marcia

   Los Angeles1則評論

   5.0

   在2024年11月13日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Had 14 people for lunch. Excellent service, food etc. Everyone was happy :)
   

   BJ's Restaurant & Brewhouse - Westlake Village已於2024年11月16日​回覆

   Thanks for the awesome feedback, Marcia! We’re thrilled to hear that you and your group enjoyed your lunch with us. Our team works hard to provide great service and delicious food, and your kind words mean a lot. We can’t wait to welcome you back!
   

   請問這對你有幫助嗎？

3. M

   Manny

   Los Angeles1則評論

   3.0

   在2024年11月10日用過餐

   1. 整體 3
   2. 食物 2
   3. 服務 3
   4. 氛圍 3

   My wife and I ordered the sirloin and shrimp scampi. While the scampi was good, the steak was small, dry, and had a lot of fat. The asparagus were thin and hard. Don't think I'll be going back anytime soon.
   

   BJ's Restaurant & Brewhouse - Westlake Village已於2024年11月12日​回覆

   Manny, we appreciate your feedback and are sorry to hear about your experience. It's great to know you enjoyed the scampi, but we take your concerns about the steak and asparagus seriously. We’re always striving to improve and hope you'll consider giving us another chance in the future.
   

   請問這對你有幫助嗎？

4. V

   Veronica

   Los Angeles1則評論

   1.0

   在2024年10月20日用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 1
   4. 氛圍 1

   We had to wait an additional 15-20 minutes for our table. The hostess was extremely rude.
   

   BJ's Restaurant & Brewhouse - Westlake Village已於2024年10月21日​回覆

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

   請問這對你有幫助嗎？

5. r

   ronald

   Los Angeles6則評論

   3.0

   在2024年10月13日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 1
   4. 氛圍 3

   some of the food was delivered barely warm. Service was terrible. waiter was switched after we after we ordered unfortunately. dinner lasted almost 2 hours.
   

   BJ's Restaurant & Brewhouse - Westlake Village已於2024年10月15日​回覆

   Ronald, we appreciate your feedback and are sorry to hear about your experience. Our team strives for excellent service and food quality. We'll address your concerns to ensure better experiences in the future. Thank you for bringing this to our attention!
   

   請問這對你有幫助嗎？

6. C

   Carolyn

   Los Angeles1則評論

   2.0

   在2024年10月13日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 4
   4. 氛圍 3

   Food was very mediocre, nachos were mostly chips with liquid cheese that stuck to the paper they were served on. Not enough of the salsa, guacamole, chicken and sour cream to really enjoy the chips. Meat was either over- or under-cooked, food had to be reheated as it wasn't hot enough, asparagus was hard. Desserts were good and our server was great, otherwise, no reason ever to return to BJ's.
   

   BJ's Restaurant & Brewhouse - Westlake Village已於2024年10月15日​回覆

   Hi Carolyn. We are so sorry to hear about your experience with your food. We wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant, on the spot!
   

   請問這對你有幫助嗎？

7. G

   Gary

   Los Angeles7則評論

   3.0

   在2024年10月6日用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   Service was great but they were out of pork chops. Reservation was at 5:30pm and the pork chop special starts at 4pm
   

   BJ's Restaurant & Brewhouse - Westlake Village已於2024年10月8日​回覆

   Thanks for your feedback, Gary! We're glad to hear you enjoyed the service. We apologize for the pork chop oversight and appreciate your patience. We'll work on ensuring our specials are better stocked for future visits. Your experience helps us improve!
   

   請問這對你有幫助嗎？

8. J

   Jacob

   Los Angeles1則評論

   4.0

   在2024年9月15日用過餐

   1. 整體 4
   2. 食物 2
   3. 服務 4
   4. 氛圍 5

   My sons girlfriend ordered a steak and it was cooked well done when she ordered med rare..I ordered a California club..the chicken was so thick on the sandwich I couldn't even eat it.It was my sons birthday dinner and we where not happy with the food.We go there quite often.It was disappointing.
   

   BJ's Restaurant & Brewhouse - Westlake Village已於2024年9月17日​回覆

   Jacob, thank you for sharing your experience. We’re sorry to hear that the food didn’t meet your expectations, especially on such a special occasion. We value your feedback and will work on improving our dishes. We appreciate your loyalty and hope to serve you better next time!
   

   請問這對你有幫助嗎？

9. M

   Maria

   Los Angeles5則評論

   4.0

   在2024年9月8日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   A fun place to go with friends and enjoy a good meal.
   

   BJ's Restaurant & Brewhouse - Westlake Village已於2024年9月26日​回覆

   Thanks for the great feedback, Maria! We're thrilled to hear you had fun with friends and enjoyed your meal. We’re always looking to improve, so if you have any suggestions for that fifth star, we’d love to hear them!
   

   請問這對你有幫助嗎？

10. OT

    OpenTable食客

    Los Angeles1則評論

    5.0

    在2024年6月13日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 3

    Booths were a little cramped. Service was excellent
    

    BJ's Restaurant & Brewhouse - Westlake Village已於2024年6月17日​回覆

    Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
    

    請問這對你有幫助嗎？