- 整體 3
- 食物 2
- 服務 5
- 氛圍 5
We had a 6:30 reservation. Upon arrival promptly, we were told it would and. 15-20 minute wait. Our party settled in, and after 25 mins we were still not sat, and were told it would be another 25-30 mins.
Empathetically approching the staff, The host Mason was a delight and very helpful. He understood our concerns and was happy to get the manager. The manager Olivia was super responsive when I addressed my long wait concerns, and made sure we worked together to have our family sat quickly despite being unexpectedly short staffed. We were tossed in the lap of who made sure our party of 13 had what we needed. Mason was a DELIGHTFUL HUMAN!! He made us feel great!! Our server Amaya was wonderful!!
After some confusion, one person did not receive their dinner with everyone else and had to take it to go, and the steak we ordered medium came well done. Nothing other couldn’t handle as they ensured those meals were comped, and the floor manger (male) made sure our billed was comped appropriately.
Gluten friendly menu is touch and co, make sure you’re paying attention to the ingredients. Lemon pepper wings were a crowd fave in our group. The drinks were Devine! The spinach dip was average at best, and seafood portions were small.
We had a 6:30 reservation, were seated by 7:15, and were wrapped up and out the door by 9:30. Wait times were long, but expected knowing they were dealing with a short staff.
BJ's Restaurant & Brewhouse - Winston Salem已於2025年1月28日回覆Thanks for your detailed feedback. We're glad to hear that Mason and Olivia made a positive impact during your visit. We appreciate your understanding regarding the wait times and are sorry to hear about the meal discrepancies. Your comments will help us improve. We hope to serve you better next time!