- 整體 3
- 食物 5
- 服務 1
- 氛圍 4
I went to BJs Brewhouse as I had organized a get togther to celebrate a friends very diffucult divorce that was finally over. Food was good. I brought a cake that was specially made and quite expensive. When I checked in, the hostess was very pleasant and I asked if I should bring a cake in as it needed refrigerated or leave it in the car as it was quite cold out. I was told to bring it in as they have a cooler they could keep it in until it is served. We were seated quickly as I had a reservation. The waitress was unpleasant from the start. She never said hello or told us her name and never smiled. The food was brought out timely, by another employee and not our waitress. When I asked the waitress to bring the cake out, it appeared it had been dropped or joggled to the point where some of the icing words were gone and 1 decoration appeared to have fallen off the cake and put back on....backwards! The waitress brought the cake out in the bakery box and handed it to me. Did not offer to cut it and did not bring a knife to cut it ever! It took about 15 minutes to get plates to serve the cake on. The waitress made us feel like we were putting her out, to take our orders and get us drinks, when this is her job. I fully understand that wait staff are underpaid in general, but she chose this job and if she was so unhappy, perhaps she should find a new occupation. She never smiled and was very unpleasant. A smile goes a long way. I'm very disappointed as the food was really good, but given the service, I may not return.
BJ's Restaurant & Brewhouse - South Hills已於2025年1月6日回覆Hi Stacey. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.