- 整體 1
- 食物 3
- 服務 1
- 氛圍 3
We ordered three appetizers to share and two main courses. We love to bring home leftovers so we always over order. We sat at the table for 25 minutes after ordering, and then all the food came at the same time. We wound up packing up most of our appetizer dishes while I was sitting there,  I wondered why a bowl of soup and a Caesar salad salad took 25 minutes. By the time I finished my soup, my fajitas were cold and I should’ve sent them back.  the value wasn’t there either. My chicken fajitas were $24. My regular Mexican place serves chicken fajitas with bacon added, which is delicious approximately twice the quantity for $18.  No excuses. The place was primarily empty at 8 o’clock on Friday night, but my server was very busy rolling silverware instead of paying attention to me. In fact, after signaling that I wanted to get out of there, the server brought me the ticket and then it took him 10 minutes to pick up the credit card that was sitting on top of it. I didn’t try to talk to a manager. I was too disgusted. We won’t be back.
Blanco Cocina + Cantina - Denver已於2025年2月25日回覆Hello Ron,
Thank you for taking the time to share your feedback with us. Let me first take a moment to apoligize that your experience fell short of expectations. We are incredibly sorry. We strive to always provide excellent food and outstanding service, and it's clear that we fell short this time.
We greatly appreciate all of the details you provided. If there is anything else you would like to add, we would love to hear your thoughts. Your insights are invaluable in helping us address and rectify these shortcomings.
Please feel free to reach out to me directly at the restaurant. I am committed to making this right, and hope to have the opportuinty to serve you again.
Thank you for your time and feedback.
Sincerely,
Dani Villalovos
Restaurant Manager
Blanco Cocina + Cantina