- 整體 2
- 食物 4
- 服務 1
- 氛圍 4
So I will preface this by saying that the food was good, the wine was good and the place itself is lovely. It has a great ambiance and style so would be a nice place to spend a few hours drinking wine and chatting. However… The service.. dear god.. it all revolves really around one member of staff, he was a young guy, don’t know his name.
- We’re seated and everything is fine, we are given menus and decide what we want. We then ask the above mentioned server can we order some food. He says “I’m not taking food orders right now” we say, ok, then he takes our wine order and immediately turns to the table beside us and takes their food order…
- He arrives back with the wine, plonks it down on the table, doesn’t pour it or anything, just walks off. Not a word said.
- We get the attention of the other girl working there who is lovely and takes our food order, she advises us that there is a reduced menu as the chef needed to leave early due to a medical issue, that’s no problem, we only wanted cheese meats and bread so all good. 10 mins after she’s gone the guy comes back and says he’ll take our order now. We inform him we’ve already done it.
- He arrives with the food, we have no plates, he just puts the food down and doesn’t provide any plates, we need to ask for plates… plates.
- We have our food and wine and ask for the bill, he gives us some kind of receipt for the wine which has no price on it or anything else and walks off. We need to wait 5 mins just to tell him he didn’t give us a bill. He then say “well I can just tell you how much it is”.. no it doesn’t work that way mate and also I had paid a €40 deposit and had absolutely zero faith that he would have taken that into account. After I explain that he, clearly indicates that he hadn’t.
- It was at that point that a lady who I think is the owner takes over and we get everything sorted, she was lovely and was apologetic. ironically,bill had 12.5% service charge