BOCCA已在1天前回覆Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed the food and atmosphere at our restaurant! However, we sincerely apologize for the timing of your appetizer and entrées. We understand how important it is for each course to be served at the right moment, and we regret that we did not meet your expectations in this instance.
We appreciate you bringing this to our attention, and we're grateful that you allowed us to resolve it by removing the appetizer from your bill. Your experience is important to us, and we'll review our timing protocols to prevent this from happening in the future.
We hope to welcome you back soon and provide you with a flawless dining experience.
Warm regards,
Carlos Batista
Front of House Manager
BOCCA