- 整體 5
- 食物 5
- 服務 5
- 氛圍 5
We had a dinning experience last Friday that was just average. I am not one to complain or write reviews. However, I wrote a basic fair review for our dinning on Friday. With in minutes the Assistant General Manager, Dominic text me then called me to discuss all the issues. Professionally I am on the commercial construction, casino, hospitality business side. I don’t think I have ever met a more professional and friendly person willing to do what ever it takes to make our next dinning experience much better. It just so happen we had a reservation set for Sunday as well. With in minutes, David the General Manager stopped by our table to also tell me that he was sorry for the below average experience and to thanks us for coming back. I feel we must have caught everyone on a “off” night Friday. Our second visit was a solid 10. Our food was excellent, service from our server Hans was outstanding. The management and staff truly care which is very, very rare to find these days. David offer to comp our entire dinner but so would not allow him! He did comp our drinks and desert. Thank you! David and Dominic thank you again and I am sure we will be dinning with you on a regular basis. Thanks Tracy
Borracha - Green Valley Ranch已在1天前回覆Tracy, it was a pleasure meeting you and your family. I can't thank you enough for giving the Borracha team another chance to make things right. Happy to hear that you enjoyed your visit and that Hans provided great service. Dom and I take any and all feedback very seriously and strive to create the ultimate experience for each and every guest. We look forward to your next visit. Again, thank you so much for stopping by.