Bourbon House

Bourbon House 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. Z

   Zaiddy

   Seattle1則評論

   4.0

   在4天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   The restaurant was very nice, with an antique atmosphere that's well-suited for large groups, and the food was decent.
   

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   Bourbon House已在1天前回覆

   Thank you for taking the time to leave us a great review! We're thrilled to know you had a positive experience with us. Your feedback means a lot, and we're always looking for ways to improve. If there’s anything we can do to make your next experience even better, please don't hesitate to reach out. We hope to welcome you back soon! Best regards, Gerilyn & the BH Team
   

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2. R

   Rick VIP

   Houston21則評論

   5.0

   在6天前用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   Bourbon milk punch was great as always! Steak was perfect
   

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3. OT

   OpenTable食客

   Houston1則評論

   3.0

   在7天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 2
   4. 氛圍 2

   Waitress brought food before our drinks. Food was not hot.
   

   Bourbon House已在7天前回覆

   We’re sorry to hear about your experience with our service. That’s not the standard we strive for, and we’ll address this internally. Thank you for your honest feedback! -Gerilyn and the BH team
   

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4. OT

   OpenTable食客 VIP

   Oklahoma City2則評論

   3.0

   在2025年3月6日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 1
   4. 氛圍 3

   Server was not great, way too long to get a water or even be greeted. Even longer to order and get food.
   

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5. P

   Paul

   New Orleans1則評論

   3.0

   在2025年3月4日用過餐

   1. 整體 3
   2. 食物 1
   3. 服務 4
   4. 氛圍 3

   I love the architecture of this place – Our server was very helpful and attentive all night he definitely save the night; The fried Oysters were amazing as well as the corn and crab soup, I had the Red Fish it was OK, my wife order the Blackened Fish and it was terrible a little portion of the fish and it was quite mesh. They took quite a long time to deliver a whisky that I ordered and they finally came to inform me that they did not have that particular brand ask for another brand and again it took a long time. Value for the money not great, I definitely not recommend this place.
   

   Bourbon House已在2天前回覆

   Thank you for taking the time to share your experience. We’re glad to hear that you enjoyed the architecture, our fried oysters, and the corn and crab soup. It’s also wonderful to know that your server provided attentive service. However, we’re truly sorry to hear that other aspects of your visit did not meet expectations. We apologize for the delay in your drink order and for the disappointment with the blackened fish. Your feedback is invaluable, and we will share it with our team to ensure we improve in these areas. We appreciate your honesty and hope that, if given another chance, we can provide you with a much better dining experience in the future. If you’d like to discuss your visit further, please feel free to reach out to us directly. Best regards, Ger & the BH Team
   

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6. D

   Don

   New Orleans65則評論

   1.0

   在2025年3月3日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 3

   Absymal, horrendous, unacceptable on every level. We have dined at the Bourbon House for Lundi Gras for many years now. It has become a family tradition. That tradition ended with this visit. We requested a window seat as we do every year. We were told we could be seated in the bar. That was not acceptable as the chairs were backless. We agreed to a table without a view and it only got worse from there. The dining room was by no means full. It took over 20 minutes for our server to even acknowledge us then another 20 to receive the drinks we ordered. That was only the beginning! We ordered a seafood platter as an appetizer to split between 6 of us. The platter has 3 pieces of smelt (trash fish), 3 shrimp and maybe 2 oysters. We have had this before and it was not sparse like this. 3 of us ordered the BLT salad add chicken. After a lengthy discussion about the dressings our salads came out with no dressing. The description said Bibb lettuce and it was a bowl of iceberg lettuce ( which I am allergic to). My daughter ordered a soup. When it arrived she did not see the spoon hidden under the bowl and asked for a spoon. The server said she’d bring one. She never did. Only after expressing our disappointment about the meal to the manager did the manager point out that the spoon was under the bowl. Another guest didn’t receive his entree until we called the manager over to say he hadn’t. Then he was served a piece of fish with huge boiled unseasoned potatoes as a side. Who does that? What a disappointment!
   

   Bourbon House已於2025年3月6日​回覆

   Thank you for sharing your experience. We’re truly sorry that this visit did not meet your expectations, especially given your long-standing Lundi Gras tradition with us. We regret that we couldn’t accommodate your preferred seating and that service was not as prompt or attentive as it should have been. The issues with your meal, from portioning to accuracy, are concerning, and we will be addressing them with our team. This is not the experience we aim to provide. Your feedback is invaluable, and we hope you’ll consider giving us another chance to make things right. Best, Gerilyn and the BH Team
   

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7. OT

   OpenTable食客

   Hawaii1則評論

   5.0

   在2025年3月2日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We visited 10 years ago and loved it. Couldn't wait to return. The food is wonderful and the Bourbon Milk Punch is my husband's favorite. My husband found a ting pearl in an oyster. They even gave him a birthday card signed by several of the staff. Such a special place. We will always have great memories of our visit during Mardi Gras.
   

   Bourbon House已於2025年3月6日​回覆

   Welcome back! We're honored that you chose to return after 10 years and thrilled to hear you had another wonderful experience. It’s great to know your husband enjoys our Bourbon Milk Punch, and what a fun surprise to find a tiny pearl in an oyster! We’re so glad we could make his birthday celebration extra special. Thank you for your kind words—we look forward to being part of many more great memories for you and your family. Cheers, Gerilyn and the BH Team
   

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8. M

   Maurice

   Philadelphia2則評論

   5.0

   在2025年3月1日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Outstanding... I meet the 2 chefs, manager and assistant manager... My experience was outstanding... Thx Ms. Faith, and Mr Walker... I will recommend this restaurant to everyone.... Thx for the experience
   

   Bourbon House已於2025年3月6日​回覆

   Thank you for your kind words! We're thrilled to hear you enjoyed your experience with us. Your support means the world, and we can't wait to welcome you back! -Gerilyn and the BH team
   

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9. OT

   OpenTable食客

   Kansas City1則評論

   3.0

   在2025年3月1日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 3
   4. 氛圍 2

   The $24 hamburger was smaller than a BigMac. We had put in the request that it was a 12 year olds birthday but that was not mentioned. To be fair maybe that is open tables fault. Don’t go if you are really hungry.
   

   Bourbon House已在7天前回覆

   Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations, especially on such a special occasion. Celebrating a birthday should always feel memorable, and we apologize if we missed the opportunity to acknowledge it. We will certainly look into what may have happened with your reservation note. As for the burger, we're sorry to hear it did not meet your expectations. We strive to provide delicious, high-quality dishes that leave our guests satisfied, and we regret that we fell short for you. Your feedback is valuable and will be shared with our team to help us improve. We hope you'll consider giving us another chance in the future so we can provide you with a more enjoyable experience. Best, Gerilyn and The Bourbon House Team
   

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10. R

    Richard

    New Orleans1則評論

    3.0

    在2025年2月28日用過餐

    1. 整體 3
    2. 食物 4
    3. 服務 2
    4. 氛圍 4

    Food was good but never got asked or given a drink refill even when our glasses where empty.
    

    Bourbon House已在7天前回覆

    Thank you for taking the time to share your experience with us. While we're glad to hear you enjoyed the food, we sincerely apologize for the lack of attentiveness when it came to refilling your drinks. Providing warm, attentive service is a core part of the experience we strive to offer, and it's disappointing to hear that we missed the mark during your visit. Your feedback is greatly appreciated and will be shared with our team to ensure we’re consistently meeting our service standards. We hope you’ll give us another chance to provide you with the exceptional hospitality we're known for. Best regards, Gerilyn and The Bourbon House Team
    

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