- 整體 2
- 食物 4
- 服務 1
- 氛圍 1
Based on Boyd's website, I had expected this to be a much classier and polished establishment. It was not. It took 20 minutes for someone to come to take our order for cocktails, more than 30 minutes after that for our cocktails to arrive. When the cocktails arrived, there was no cheese board that we had explicitly ordered as an accompaniment to our cocktails. Our server was clueless about where it was. 10 minutes later, a full hour after arriving, our cheese plate and all the dinners arrived at the same time. Who wants their appetizer cheese plate served at the same time as the main course? I told the manager there had been no attentiveness to a proper order of service for cocktails, cheese plate, dinner. The manager comped us on the cheese platter, but it was not something that went well with steaks. We wanted wine with our dinners, but no one ever returned to the table so we ate dinner without a bottle of wine. Frankly, we were glad to get out of there.
The best that I can say is that this was basically a train station eatery. No table cloths, nothing special, lackluster service, noisy ambiance, no opportunity to order wine with dinner, no proper order of service. Very very disappointing. All I can say is the food was decent, but not great.
Boyds Grill & Wine Bar已在1天前回覆Thank you for sharing your feedback. We sincerely apologize for not meeting your expectations during your visit. We strive to offer exceptional service and a refined dining experience, and it’s clear we fell short in this instance. Your comments regarding the timing of your cocktails, cheese plate, and wine service are invaluable, and we will address these issues with our team to ensure better coordination and attentiveness in the future. We appreciate your understanding and will work hard to improve our service. We hope you will consider giving us another chance to provide the experience you were expecting.