- 整體 2
- 食物 3
- 服務 1
- 氛圍 3
It wasn’t the experience I remembered. While the food was good, our server took nearly 15 minutes to greet us and take our drink and food orders. Once the meals started arriving, two of our guests didn’t receive their main courses because the server forgot to enter them. To make matters worse, one of those guests also didn’t get their appetizer, and after reminding the server, we were told they had run out of that item. Overall, if you're visiting—especially with a group of eight or more—I’d recommend proceeding with caution.
Brazen Head Irish Pub已在6天前回覆Thank you for taking the time to share your feedback. I’m truly sorry to hear that your recent visit didn’t meet the standard we strive to provide. While I'm glad to hear you enjoyed the food, I deeply apologize for the delays in service and the mix-up with your orders. We clearly dropped the ball in terms of communication, and that's not the experience we want for our guests.
I’ll be addressing this with our team to ensure that we’re more attentive and efficient in the future. We value your feedback and hope you’ll give us another opportunity to show you the high-quality service we’re known for. If you’d like to discuss your experience further, please feel free to reach out to me directly at alfred@fabrestaurants.ca
Thank you again for your understanding, hope to see you again soon!