- 整體 3
- 食物 2
- 服務 3
- 氛圍 3
Brougham Arms Review – 3/5 Stars
We had a booking at Brougham Arms for 6:30 pm and arrived right on time. While we were seated promptly, it took 30-40 minutes before anyone brought menus or took our order. I eventually had to go to the bar to get someone’s attention, but once a waiter came over, they were friendly and helpful.
The entrees arrived, and we placed our drink and main orders. Unfortunately, there were a couple of issues with my order. While my two friends' food and drinks came out correctly, I had ordered the Pan Baked Barramundi but was served a chicken dish instead. I also requested a 0% alcohol beer but was mistakenly given an alcoholic one.
To their credit, when we pointed out the errors, the staff replaced both my meal and drink free of charge. However, it took another 30-60 minutes for my correct meal to arrive, meaning my friends were well into their mains before I even started eating.
Pros:
Friendly and understanding staff
Good quality food (once the right dish arrived)
Errors were corrected without extra charge
Cons:
Long wait times, especially before even receiving menus
Incorrect orders (both food and drink)
Significant delay in receiving the corrected meal
Overall:
The experience was fine, but the mix-ups with my order and the long waits made it less enjoyable. The staff were kind and accommodating, but the service could use some improvements in efficiency and attention to detail.