- 整體 2
- 食物 2
- 服務 1
- 氛圍 2
We arrived at 5:00 for 5:15 dinner reservations. We were seated at 5:30. Given how full the foyer was and the fact that the hostess was telling people they were not accepting any walk-ins, a 15-minute wait for a party of 6 wasn’t bad at all. Our server came to the table in a reasonable amount of time to get our drink orders. Getting our food orders in took a little while longer but part of that was our fault because we weren’t ready when she first asked. However, once we were ready, she was nowhere to be found. We also needed to order more drinks but couldn’t find our server. She finally came back and we placed our orders. About 20 minutes after we ordered, our server came by and said our food would be out “shortly”. We finally got part of our food 35 minutes after we ordered. We had ordered 2 small pizzas, an order of cannelloni and an order of broccoli. We got 1 pizza, the cannelloni and broccoli. When we mentioned the other pizza to the food runner, she said “it’s in the kitchen. I just have to go get it.” Fifteen minutes later the pizza finally came out and it was steaming hot so clearly they had just made it but the top, in the middle, was super watery. It was a margherita pizza, which can sometimes have a little more moisture, but this was like someone had poured water on the top of it. Unfortunately, we had tickets to a hockey game and now only had 20 minutes to eat and get to the game so we couldn’t return it. At no point did the server ever ask how our food was or apologize for the fact that the kitchen clearly missed the second pizza. We were never asked about drink refills. One person in our party ordered 2 beers because he was concerned that she wouldn’t come back in time to order a second one. When we left, well over half of the restaurant was empty, from a table standpoint, yet when we walked through the foyer, it was as full as it was when we had been seated and they were still turning away walk-ins. I won’t be returning to Becca.