- 整體 1
- 食物 1
- 服務 1
- 氛圍 1
Went last night to celebrate my bday with a group of friends.
A highly unsatisfying experience since changing ownership. First, the communications infrastructure seems broken between the space and their third-party reservation services. After receiving day-of confirmations for our reservation from the third party, the staff was baffled when we arrived. The entire Wheeling building was rented, which was not communicated when upon booking (weeks beforehand). They gave odd and unprofessional reasons for the reservation being lost.
After this, they encouraged us to shop in the Dispensary and said we *could* be seated after purchasing. The sales rep inside the Dispensary was smug, bored, pushy for the sale.
We were then told that our table would be ready shortly... only to be left unattended for 45 minutes. It felt like a neglectful effort to expedite our departure.
After sitting for this duration, a supervisor finally appeared. They said that we couldn't be hosted after all, made an odd excuse about a call center, and sent us on our way with some free samples.
One of the most appalling hospitality experiences (or, lack thereof) I have experienced.
I have never felt more unwelcome somewhere, and we will not be returning. The entire operation felt very dishonest and unpleasant.
Incredibly unaligned with the brand name.