- 整體 1
- 食物 1
- 服務 1
- 氛圍 4
I chose Bungalow10 for my pre-birthday brunch on 11/02/24, drawn in by its cozy ambience and lively DJ. While the drinks were great, my experience quickly soured due to poor service and disappointing food.
After waiting too long for our waiter, Cory, who was wearing a red bandana, we encountered multiple issues with our orders. I ordered the chicken and waffles, expecting something special given the 20% gratuity charge, but the dish fell flat. The chicken was presented in unappetizing nugget form, and the waffles seemed microwaved—rubbery and lacking color or crispness.
Additionally, when my friends faced their own issues with missing items and incorrect ticket prices, the waiter was unhelpful, insisting he couldn't accommodate requests that would enhance our dining experience. It felt as though the included gratuity meant he didn’t feel the need to provide good service.
One of my friends specifically asked Mekhi whether the automatic 20% gratuity went to him, as she was deciding whether or not to leave an additional tip. He told her that it does not go to him, which left her feeling even more dissatisfied with the service, as it was already factored into the bill.
For a restaurant that markets itself as offering "globally inspired cuisine," customer service should be a priority. Unfortunately, the lack of attentiveness and willingness to help overshadowed what could have been a lovely brunch. This establishment missed an opportunity to truly impress its guests, and it’s disappointing to see such potential go unfulfilled.
Word of mouth, especially on social media, can significantly impact a business, both positively and negatively. A single bad experience can lead to negative reviews that deter potential customers, just as a good review can attract them. My friends and I left Bungalow10 expressing that we will probably not return."