- 整體 1
- 食物 1
- 服務 2
- 氛圍 4
I booked for my birthday. A couple of times during the evening, glasses were cleared from our table without the drink being finished. I understand that a gin or vodka based drink can easily be mistaken for melted ice. The first time the drink was cleared, we gave the benefit of the doubt but after the second time, one of my friends approached the bar to bring this to their attention and spoke to a woman with a very long brown ponytail. I am not sure what was said back and forth, but she went beserk, screaming at him hysterically, loud enough so everyone looked over at her. She was leaning over the bar, actually screaming in his face. Other bar staff were trying to calm her down, and the situation ended when my friend walked away from the bar,,came and sat back down and suggested we buy our drinks from our in the main bar in the Sharks club from now on.. I don't know what was said, and obviously the conversation escalated at some point. She stormed out of the bar, slamming something behind her, still yelling as she was walking out. When she walked back in a very short while later, she was glaring at all of us.. After this, we decided my birthday celebration was well and truly ruined and overshadowed by this experience, so we all left and went home at 9.30pm.
On a positive note, the team member behind the bar with the red pigtails was lovely.
As we all know, the customer is not always right and no doubt my friend and this woman had some stem words for each other, but she could have handled the situation a lot better than she did. If she felt she was losing her temper to that extent, she could have walked away or asked a colleague to deal with it. Very disturbing.