- 整體 2
- 食物 5
- 服務 1
- 氛圍 3
This was our second visit (first time went well) and we're hoping this was a one-off, bad experience. We arrived and informed staff of our reservation, and were seated accordingly. The gentleman we interacted with next was informed of our allergy situation. Shortly after, we were approached by a guy who immediately displayed attitude when informed that we had already been taken care of. The response was along the lines of "yeah you guys have a lot of allergy things so I'm taking the order". Not wanting to escalate, we placed our order and informed him of our deadly allergies again, indicating that we would need to forgo the bread options. An important note: there was only one other table active and they had left before our food arrived. It was a slow night/empty.
Shortly after, a woman came with the bread, oblivious of the allergy request indicated to her coworker only a few minutes prior (she did apologize once informed).
The starters and the main course arrived at a reasonable time and the quality of the food was the only saving grace. I had wanted my drink along with the main course, which never arrived and the staff had to be reminded.
We enjoyed our meal, paid the bill (even tipped, as not to escalate the negative experience) and chatted. This is when the lights dimmed and then it went completely dark (minus the little lamp at our table). I jokingly said to my partner, "they're passively aggressively letting us know it's time to go". Shortly after, staff asked what the light was and let out a forced gasp collectively when they heard and saw us. Again, to prevent escalation, we played along, joked with them and left, as they apologized apathetically for the oversight.
Once at home, (to add to the insult), OpenTable indicated that we were a "no show" for our reservation. The lack of acceptable service was mind-boggling, and a complete 180° from the service we received the first time we went (when it was extremely busy) We'll be reconsidering any future visits.