- 整體 2
- 食物 2
- 服務 2
- 氛圍 5
I recently visited Caldera at Vida for my birthday with a group of six. While the atmosphere, décor, and music were enjoyable, the overall experience left much to be desired.
First, their website provides very little information about what’s included in their packages. I tried calling multiple times at different times of the day and even sent a message through OpenTable, but never received a response. This lack of communication made it difficult to plan properly.
When we arrived, we were seated promptly, but since two people in our party couldn’t make it due to the weather, they moved us to a much smaller table—even though our original table remained empty the entire evening. It felt unnecessary and made dining uncomfortable.
The billing was another issue. We initially booked for four open bar and four regular, but we updated it to four open bar and two regular. However, when we got the bill, we were charged for five open bar and one regular. Additionally, the "open bar" is misleading—it only includes a small selection of four or five cocktails, not a true open bar.
Another unexpected charge: they brought water to the table without us asking and didn’t mention that it would be billed. These kinds of hidden charges should be disclosed upfront.
As for the food, it was underwhelming. We had the calamari and empanadas as appetizers and the lomo saltado for our entrées, and it was all overly salty and just not enjoyable. We originally wanted to order baklava for dessert, but were told it wasn’t available, so we went with the tres leches instead.
The staff was a bit dismissive and seemed to have an attitude at times, which added to the overall disappointment.
Overall, while the ambiance is great, the lack of transparency, billing issues, and mediocre food means I probably won’t return. If they improve their communication, customer service, and clarify their pricing, they could create a much better dining experience to match the beautiful atmosphere.