- 整體 4
- 食物 4
- 服務 4
- 氛圍 4
Very nice welcome from staff - they are always very friendly and accommodating. I have been to Carluccio's several times and always enjoyed the food - both evening meal and brunch. But I am a little disappointed that the menu doesn't vary? Perhaps one or two specials might be nice? On this visit, unfortunately my partner was given the wrong meal (a meat based pasta dish instead of the seafood one). He actually started to eat it before we realised! We then mentioned it to the waitress who took it away but we then had to wait for the correct dish. Someone else on another table was given the seafood dish and mentioned it to a waitress also, but decided to eat that one! It just seemed a little bit off that the staff did not then come to see us to say there had been a mistake and deal with the problem a bit quicker. I also think we might have been offered a free coffee/drink for example by way of apology?