Carluccio's - Marriott Heathrow

Carluccio's - Marriott Heathrow 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. J

   Jonathan

   London1則評論

   3.0

   在2025年4月10日用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Great food and service but we paid £30 for parking. Ridiculous.
   

   請問這對你有幫助嗎？

2. M

   Michael

   大波士顿1則評論

   5.0

   在2025年4月3日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   This restaurant is located in the Marriott Heathrow and was a great choice during an overnight stay at this hotel prior to my flight the next morning. The menu had something for everyone in my party of six and the quality of the food well exceeded expectations. Our server was excellent as was all of the restaurant staff. Will definitely come here again on my next journey through Heathrow. Highly recommended.
   

   請問這對你有幫助嗎？

3. B

   Beata

   London2則評論

   5.0

   在2025年3月30日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   The product quality is consistently outstanding, exceeding my expectations every time. I was completely impressed with their professionalism and customer service. Well done Team.
   

   Carluccio's - Marriott Heathrow已於2025年4月5日​回覆

   Dear Beata, Thank you very much for your wonderful review. I'm so pleased you enjoyed your dining experience at Carluccio's due to good quality food and friendly service. I look forward to welcome you back. Kind Regards, Julian Thanasi
   

   請問這對你有幫助嗎？

4. RP

   RuthiePoo

   London5則評論

   4.0

   在2025年3月10日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 3

   Fantastic reliable Italian food and great server who was supremely happy and attentive. Perfect place to eat before flying out the next morning. But it is in an airport hotel which had no ambiance but that’s not Carluccio’s fault!
   

   Carluccio's - Marriott Heathrow已於2025年3月13日​回覆

   Dear RuthiePoo, Thank you very much for your review. I'm so pleased you enjoyed your dining experience at Carluccio's due to good quality food and friendly service. I look forward to welcome you back. Kind Regards, Julian Thanasi
   

   請問這對你有幫助嗎？

5. 一雄

   Tokyo1則評論

   1.0

   在2025年2月19日用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 1
   4. 氛圍 3

   当該レストランで計2回食事したが店舗のスタッフから人種差別を感じた。 具体的には他の客は4人用テーブルに案内されてるのに此方のリクエストはダメ。 飲み物・料理の配膳も後回し。 二度と行きたくありません。
   

   請問這對你有幫助嗎？

6. A

   Angela

   London8則評論

   1.0

   在2025年2月19日用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 2

   Party of 5 ordered drinks but didn’t turn up one drink was ordered a bit later that turned up straight away the other 4 we had to chase they had forgotten. Ordered the food asked if chips came with the meal she said yes. Food arrived sporadically the last meal turned up 5 mins after the others they had to start or else it would have cold. No chips with the meal. Then were told it doesn’t come with chips had to wait for chips. Some of the party had finished their meal and the waitress removed their plates and asked if they wanted to see the dessert menu whilst 2 were still finishing their meal that was served late! The manager must have noticed our frustration but didn’t bother to come over himself he just made himself look busy by running from one area to another but the waitress returned eventually saying we would get dessert on the house. The food was the only good thing but the service was a shambles. The staff were obviously very new, didn’t understand the menu no common sense and communication very poor. We were local, imagine staying in that hotel it must be a shock witnessing this fiasco paying hotel prices as I imagine we weren’t the only people complaining. Wouldn’t go back, wouldn’t recommend. Needs major improvements especially staff training as it just seemed they were thrown into the deep end!
   

   Carluccio's - Marriott Heathrow已於2025年3月13日​回覆

   Dear Angela, Thank you for taking the time to let us know about your experience and sharing your feedback. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the team to ensure the necessary guidelines are in place and reviewed to prevent such inconveniences from occurring in the future. I hope you would give us a second chance to serve you better on your next visit. Kind Regards, Julian Thanasi
   

   請問這對你有幫助嗎？

7. R

   Raj

   London4則評論

   4.0

   在2025年2月15日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 5
   4. 氛圍 4

   The restaurant and food was very good, lovely atmosphere relaxing and not too formal or too casual. Menu has great choices and variety of fish, poultry, pasta and pizzas. The bar which wraps around the entrance lounge and restaurant can try and make you a cocktail which may not be on the list
   

   Carluccio's - Marriott Heathrow已於2025年3月13日​回覆

   Dear Raj, Thank you very much for your wonderful review. I'm so pleased you enjoyed your dining experience at Carluccio's due to good quality food and friendly service. I look forward to welcome you back. Kind Regards, Julian Thanasi
   

   請問這對你有幫助嗎？

8. C

   Chris VIP

   London14則評論

   4.0

   在2025年2月7日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 3

   Always good food (the steak was cooked perfectly and very tasty).we always book here when we stay at the hotel before a morning flight and it never disappoints. Nothing fancy, just a good selection of Italian food and other good things.
   

   Carluccio's - Marriott Heathrow已於2025年3月13日​回覆

   Dear Chris, Thank you for your review. I'm so pleased you enjoyed your dining experience at Carluccio's due to good quality food. I look forward to welcome you back. Kind Regards, Julian Thanasi
   

   請問這對你有幫助嗎？

9. B

   Beata

   London2則評論

   5.0

   在2025年1月18日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Dinner was fantastic, the staff was very helpful, the decoration reminded me of being in Amalfi again. I highly recommend it, the food was delicious
   

   Carluccio's - Marriott Heathrow已於2025年3月13日​回覆

   Dear Beata, Thank you very much for your wonderful review. I'm so pleased you enjoyed your dining experience at Carluccio's due to good quality food and friendly service. I look forward to welcome you back. Kind Regards, Julian Thanasi
   

   請問這對你有幫助嗎？

10. A

    Alberta

    London1則評論

    5.0

    在2025年1月15日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 5

    Overall a very enjoyable evening especially the service - thank you, we will be back.
    

    Carluccio's - Marriott Heathrow已於2025年3月13日​回覆

    Dear Alberta, Thank you very much for your wonderful review and I look forward to welcome you back. Kind Regards, Julian Thanasi
    

    請問這對你有幫助嗎？