- 整體 1
- 食物 2
- 服務 1
- 氛圍 1
Disappointing Birthday Experience at Carluccio’s - St Pancras
We recently visited Carluccio’s at St Pancras to celebrate a special birthday, and unfortunately, the experience was underwhelming. I had booked a table for seven on Saturday, November 9, 2024, at 6:00 pm (Reservation #27927), expecting the attentive service and ambiance we’d previously enjoyed at Carluccio’s. However, there were several issues that left us disappointed.
Firstly, the bathroom situation was unacceptable. With only two toilets available, one was out of order, and the other was dirty, with piles of rubbish, including dirty nappies and sanitary towels, scattered on the floor. This led to a long queue, which was frustrating and impacted the overall atmosphere of the evening.
Service was also lacking. Staff repeatedly got our orders wrong, adding delays and confusion to the meal. As this was a birthday celebration, I had called ahead to arrange a surprise for the birthday girl with dessert. When we arrived, they mentioned this surprise openly in front of her, which ruined the effect I had carefully planned.
On top of this, I had expected some small effort to make the birthday celebration feel special, as I’ve seen done at other Carluccio’s locations. Instead, they simply brought out dessert and sang “Happy Birthday” without any decorations or extra touches.
Overall, the experience fell short of the standard we had expected. With poor bathroom facilities, inattentive service, and a missed opportunity to make a birthday feel special, this visit was quite disappointing. I hope Carluccio’s considers improving both the cleanliness and customer service at this location.