Castaway - Burbank

Castaway - Burbank 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. B

   Bekky

   Los Angeles1則評論

   4.0

   在1天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 5

   Birthday dinner for my adult son. Great ambiance, Ton, our server was great. Prices were really high since the last time I’d been there for our anniversary in September. All in all a nice time.
   

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2. G

   Gilbert

   Los Angeles1則評論

   1.0

   在1天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 3

   Horrible experience. The staff was terrible the food was cold we where not offered dessert or coffee before the bill was brought. They put the bill in a napkin who does that ? We had to ask 3 times for the heater to be turned on we waited 30 mins for water to be served after we asked. I ordered a Paloma at the bar and they made it with Ocean Spray ruby red. I couldn’t believe for a high end restaurant using bottled grapefruit juice was a disappointment for sure. This place has gone down in every way!
   

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3. M

   Mike

   Los Angeles1則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 1
   4. 氛圍 1

   Services were very poor hair in the food on 2 plates and a huge tray of dirty plates and dirty glasses broke in front of us and no apologies
   

   Castaway - Burbank已在1天前回覆

   Dear Mike, Thank you for your review. I’m sorry to hear your recent experience with us was less than satisfactory, and I really appreciate you bringing this issue to my attention. We set a high standard for ourselves especially when it comes to service and the quality of our dishes, and we’re so sorry to hear this was not met in your interaction with our business. We strive to deliver a great experience for all our guests, and we are gutted when we don’t meet expectations. We dropped the ball and would love the chance to make up for it. We hope to have the opportunity to serve you better in the future. I look forward to hearing from you!
   

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4. A

   Artin

   Los Angeles1則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 5

   Worst experience ever after almost 20 min sitting we didnt even have water, bread on our table we had to waive someone down to get our drink order taken and the service continued to he horrible throughout the night, pasta was uncooked as well cant believe how bad it was, other waiters were taking care of their assigned table only while we were having a horrible service
   

   Castaway - Burbank已在1天前回覆

   Dear Artin, Thank you for sharing your feedback with us. We sincerely apologize for the slow service and the issues with the food during your dinner experiences. We completely understand how frustrating it must have been to wait for your drinks and food, and we truly appreciate your patience. Your comments are valuable, and we'll be sure to review our processes to improve service speed and food quality. We're happy to hear that you enjoyed the sides, and we’ll strive to ensure that every dish meets your expectations next time. We’d love the opportunity to make it right, and we hope you’ll give us another chance to serve you better in the future!
   

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5. r

   riva VIP

   Seattle18則評論

   3.0

   在3天前用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 2
   4. 氛圍 3

   service always bad and slow. but cocktail is amazing
   

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6. A

   ARYAN

   Los Angeles1則評論

   3.0

   在4天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 1
   4. 氛圍 1

   Very long wait even when you have a reservation you will have to wait a long time
   

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7. V

   Veronica

   Los Angeles1則評論

   5.0

   在5天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Great experience ! Everything was delicious and the service from the staff was excellent.
   

   Castaway - Burbank已在1天前回覆

   Thanks for the feedback, Veronica! We're thrilled to hear that you had a great experience at Castaway - Burbank. It's wonderful to know that our food, service, and value met your expectations. We strive to provide our guests with the best dining experience possible and your kind words are a testament to our efforts. We look forward to welcoming you back soon!
   

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8. E

   Edgar

   Unspecified1則評論

   5.0

   在7天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   First time Going here and for two people not expensive at all. Food was really good especially the 50/50 mashed potatoes, never had mashed potatoes as good as this.
   

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9. S

   Shaunna VIP

   亞特蘭大25則評論

   5.0

   在7天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Always an amazing experience! See you guys soon. Love this place!!!!
   

   Castaway - Burbank已在今天回覆

   Thanks for the feedback, Shaunna! We're thrilled to hear that you had an amazing experience at Castaway - Burbank. It's always a pleasure to serve our wonderful guests and we're glad we could meet your expectations. We can't wait to welcome you back soon. Cheers, The Management Team
   

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10. C

    Clara VIP

    Los Angeles10則評論

    2.0

    在2025年3月23日用過餐

    1. 整體 2
    2. 食物 2
    3. 服務 2
    4. 氛圍 5

    Service was definitely very slow, the food is mediocre and the place is beautiful.
    

    Castaway - Burbank已在1天前回覆

    Thank you for the feedback, Clara. We're glad to hear that you enjoyed our spectacular view, but we're sorry to hear about your service experience. We strive to provide an exceptional experience for all our guests and are disappointed when we do not meet your expectations. We understand how frustrating this can be and assure you that we're taking your feedback seriously. We hope to have the opportunity to serve you better in the future. Best regards, Castaway - Burbank Management Team
    

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