- 整體 1
- 食物 4
- 服務 1
- 氛圍 3
This restaurant was a bummer. Cool concept, fun vibe, and the ramen was delicious. However, the restaurant was so poorly managed that we will not be returning. Almost everything that can go wrong with service went wrong and it was also pretty expensive. So we cannot recommend. Details below:
1. We had a reservation for a party of 4 for 8:30 pm. We arrived at 8:32, and noticed that 4 walk in customers had just been seated at a 4 person table. When we checked in, there was immediate panic, and we are pretty sure that someone accidentally seated the walk ins at our table. We waited a half hour to be seated.
2. Once we were seated we ordered gyozas, 4 ramens, and 4 drinks. We ordered one ramen with extra meat, and the rest with egg. The person bringing out food seemed to be generally confused about what was going on. He would bring out bowls bounce between tables asking what they had ordered, and generally seemed to have no idea where he was gong. 3 of our ramens came out at once, one missing the extra meat (2 were correct). After ~10 minutes, our waitress came by to check in, and we told her we were still waiting on the 4th ramen. We also mentioned the missing meat but said it was fine as long as we didn't get charged for it. About 10 minutes later, another ramen was delivered but it was not the right order. After another 5 minutes, the correct one showed up.
3. At the end, the bill showed up and we were overcharged by $28. We had been charged for the extra meat add on even though we never got it. We had also been charged for the most expensive sake, instead of the cheaper one that we ordered. The waitress seemed pretty annoyed by this, but did correct it.
Given the long wait/messed up reservation, wrong orders, forgotten order, and overcharging, we were hoping they would comp our drinks or appetizer. But they never offered anything and didn't really seem to care at all. So overall: good kitchen, terrible management.