- 整體 3
- 食物 4
- 服務 3
- 氛圍 3
Impressed on previous occasions, we had travelled from the west coast hoping for much of the same; sadly, this experience has left us very disappointed.
We’d booked in September for 5 people and arrived 45 minutes early; we were prepared to wait at the bar but this wasn’t offered until we asked if we could. Our table was ready on time but it was meters from the main entrance, within the bar itself; it appeared to be a table for drinks that had been set for food, but it was not in the restaurant; it was dark, loud, and there was a chill flowing from the front door. Annoyingly, only the festive menu was available -we hadn’t be told about this- & when we asked if we could ‘upgrade’ the fries that came with our burgers to loaded fries, we were told we would need to order additional fries as sides! I felt a drip on my head and again on my shoulder, more drips followed; it was coming from the pipework above our heads, which had been partially lagged and had tape hanging from it. We asked and were informed that it was just condensation. We insisted on being moved & after about 10 minutes we were told we could move but would need to vacate by 20.00, which gave us less than an hour to finish our meal. When our food arrived some time later, 2 of the additional portions of fries we had ordered -the fries we were unable to upgrade- did not arrived. We were told they would be with us within a few minutes, but did not come until we were halfway through our meal.
The food was nice and the staff, friendly & helpful. Our experience, however, paled in comparison to our previous visits. The restaurant seemed quite busy but not all of the tables were full. 2 tables sat completely empty, another had only 3 people at it, & a further had 2 people and a dog! Yet, at the start of the night we had been sat at a table in the bar. It certainly did not scream "valued customer". The toilets were disgusting, with toilet rolls left unrolled on the floor.
Sadly, we won’t return to CTH any time soon