- 整體 1
- 食物 1
- 服務 1
- 氛圍 1
Dine in | Dinner | CA$100+
I don’t usually write negative reviews however I have nothing nice to say about this restaurant. To commence, no one answers the phone when you call, nor does anyone return phone calls when voicemails are left for reservations. When I booked my reservation 2 weeks in advance, I had requested a booth /private table as it was for a special 30th birthday milestone. When I arrived, my table still was not ready and I had to wait more than 15 minutes. Additionally, I was given a table in between 2 parties. I expressed my interest in a more private table and suggested one beside the DJ as it was for 2 people. The staff was not able to accommodate and said the tables were “reserved”. However, during the whole duration of our dinner, no one was seated in the spot we requested. We were forced to stay at a table in between people and it was not a sturdy table as it was wobbling for the duration of our dinner. It took 30 minutes to be served and nearly 40 to receive our bill. We ordered sides that never arrived and even double ordering- they never arrived to our table. The staff also gave our caipirinhas to the table beside us and then served it to us. Furthermore, there was no dancers even though the website indicates samba dancers. There was only a 10 minute (if that) fire show that occurred every 2 hours. In addition, there was only 1 dessert to choose from which was disappointing. When we received the bill, we noticed 18% gratuity already added which staff said it is mandatory however website contradicts (it says only for parties not couples). In conclusion, we will not be returning to this establishment as the service was extremely poor and our overall experience was very unsatisfactory. I would NOT recommend coming to this restaurant, especially if you’re paying high end prices ($400+ /per 2 people) and receiving poor food, slow service and terrible customer service..Tried to contact manager through email and through open table but no reply