- 整體 2
- 食物 1
- 服務 2
- 氛圍 3
I have been to this location a few times and the past experiences have been great. However, this time I went (on a Saturday night), it was not the best experience especially for the price range. When I first entered, the hostess completely ignored me 3 times even though I was standing right in front of her and trying to make eye contact, while she proceeded to check other guests in.
When we were seated, it took the server about 10-15 mins before she came around to give us water and explain everything to us.
All the appetizers came on time, server missed one of the drinks, which was ordered through their QR code system, which we needed to remind her of, however we did not get any meats until at least 30 mins into our meal (keep in mind there is a 2 hour seating limit). When the carver did come around, it was the same Parmesan steak 4 times or chicken, meanwhile we watched other tables receive other varieties of steak.
After we sat for about 45 mins or so, the show came on where there were dancers and sparkler which was pretty entertaining.
I eventually had to ask our sever if we could get other varieties and after 10-15 minutes two rounds of steak came. After that, one of the carvers were really nice and said if we needed more we can speak to him. However, he never came around. After that we waited another 15-20 minutes again, he came with more steak. We eventually had to request what we wanted to come around, otherwise it would Parmesan steak. Usually when I came in the past, I only had to request one two items such as the pineapple. We didn’t even end up trying everything. Not because we were full but because the carver never came around.
When it was time to get the bill, it took us 10 - 15 mins to flag her down. She came back with the bill with no machine and left. At this point, we weren’t sure if she was going to take another 10-15 minutes to bring the machine so we just left cash on the table and left.